Client Success Manager | Hybrid Baltimore

Southern Graphic Systems, LLC; Baltimore (MD); Hybrid; USD 59,000 - 69,000; Full time

Job summary

Marks, part of the Propelis Group, seeks a Client Manager to coordinate projects from estimation to completion and nurture client relationships. Hybrid role based in Baltimore with travel.

You will drive revenue through cross-selling and ensure on-time, on-budget delivery across the account portfolio. Ideal candidates have 6+ years in account management within design agencies or research environments, with strong communication, budgeting, and project-management skills.

Qualifications

• Bachelor's Degree in Sales, Marketing or related field
• MBA or related advanced degree preferred
• 6+ years account management experience in a Creative Design Agency, Market Research firm or similar
• Occasional travel locally, nationally, and/or internationally may be required
• Strong MS Office Suite, Outlook & Internet skills
• Strong verbal and written communication skills

Responsibilities

• Manage client relationships and coordinate projects from estimation to completion
• Identify opportunities to sell additional products and services
• Develop proposals to capture account growth and new business
• Meet volume and revenue targets for each account
• Maintain client communications and ensure timely responses
• Coordinate projects across lifecycle and generate client invoices

Skills

Analytical thinking

Interpersonal skills

Communication (verbal & written)

Budgeting

Project management

Problem solving

Education

Bachelor's degree in Sales/Marketing

MBA preferred

Tools

MS Office

Outlook

Internet applications

Job description

Marks, part of the Propelis Group, seeks a Client Manager to coordinate projects from estimation to completion and nurture client relationships. Hybrid role based in Baltimore with travel.

You will drive revenue through cross-selling and ensure on-time, on-budget delivery across the account portfolio. Ideal candidates have 6+ years in account management within design agencies or research environments, with strong communication, budgeting, and project-management skills.