Client Success Manager — Healthcare Tech Solutions

WebMD, LLC.; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan with employer 


Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter/Transit Benefits

Job summary

Medscape, a division of WebMD, is seeking an experienced client services professional to join our Client Success team. You will manage day-to-day accounts and build strong relationships with healthcare clients to ensure timely delivery of Medscape solutions aligned with client needs and objectives.

The ideal candidate has 3–4 years in digital/healthcare account management, with excellent communication and organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or related experience
• 3-4 years of experience across digital, agency and healthcare spaces
• 1-2 years of experience in Account Management or Client Service

Responsibilities

• Foster and nurture strong client relationships
• Support overall client satisfaction by providing the highest caliber customer-service experience
• Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
• Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations
• Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards
• Continuously learn and deepen the understanding of Medscape's processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
• Demonstrate understanding of revenue delivery and supporting overall team revenue goals
• Travel to client locations as needed to strengthen relationships and support project success

Skills

Client relationships

Account management

Communication

Project coordination

Education

Bachelor’s degree

Job description

Medscape, a division of WebMD, is seeking an experienced client services professional to join our Client Success team. You will manage day-to-day accounts and build strong relationships with healthcare clients to ensure timely delivery of Medscape solutions aligned with client needs and objectives.

The ideal candidate has 3–4 years in digital/healthcare account management, with excellent communication and organizational skills, and the ability to multitask in a fast-paced environment.