Client Success Manager (Full-Time)

LeanTaaS; Santa Clara (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Stock Options

Comprehensive Health & Wellness

401(k) Matching

Paid Time Off

Parental Leave

Wellness Reimbursement

Education and Skill Building

Job summary

LeanTaaS is looking for a Client Success Manager in Santa Clara, CA. The successful candidate will collaborate closely with multiple teams to implement iQueue software and enhance client processes.

Responsibilities include data analysis to resolve client issues, training stakeholders, and building relationships within healthcare settings. Benefits include stock options, comprehensive health benefits, 401(k) matching, and paid time off.

Qualifications

• Experience in Google Analytics and CX.
• Six months of marketing experience is required.
• All experience may be acquired concurrently.

Responsibilities

• Work closely with iQueue for Operating Rooms Implementation teams.
• Solve client issues using technical knowledge.
• Utilize data analytics tools to identify engagement opportunities.
• Train stakeholders on product features.
• Create internal and external facing communications and reports.
• Consult with hospital leadership to set operational goals.
• Build relationships with existing clients.
• Collaborate with Product and Design teams.

Skills

Problem solving

Data analysis

SQL

Tableau

Excel

Education

Master's degree in Business Administration, Business Analytics, or related field

Tools

Google Analytics

Job description

• Client Success Manager needed in Santa Clara, CA to work closely with the iQueue for Operating Rooms Implementation, Product and Data Engineering teams to successfully implement LeanTaaS’ iQueue software and improve processes at both new and existing clients
• Problem solver for client issues by using technical knowledge to analyze raw data from the clients’ healthcare software, detect trends or patterns to make accurate assessments, and convey actionable takeaways
• Utilize Data Analytics and Visualization tools (SQL, Tableau, and Excel) for software usage to identify opportunities for engagement and upselling, increase the value our clients receive, and ensure retention
• Master healthcare software industry and iQueue for OR product suite to train cross-functional client stakeholders on product features
• Serves as the subject-matter expert and able to handle sensitive discussions to implement change management and improve operational processes
• Create internal and external facing communications, product resources, and reports about client data, health and engagement
• Consult with hospital leadership to set goals for operational excellence, interpret data metrics, develop actionable recommendations for improved client engagement, and demonstrate product ROI
• Build and cultivate hospital relationships with existing clients and within all parts of the organization
• Work collaboratively with Product and Design teams to synthesize hospital partners’ feedback to achieve software success, drive product development, provide the best product for the client and our market

Benefits

• Stock Options
• Comprehensive Health & Wellness Benefits
• 401(k) Matching
• Paid Time Off
• Parental Leave
• Wellness Reimbursement
• Education and Skill Building

Six (6) months of marketing experience must include experience in Google Analytics and CXAny suitable combination of education, training, or experience is acceptableMust have a Master’s degree (or foreign equivalent) in Business Administration, Business Analytics or related field plus six (6) months of marketing experienceAll experience may be acquired concurrently