Client Success Manager, Hospital Solutions

Doximity; United States; Remote; USD 91,000 - 138,000; Full time

Job summary

Doximity is seeking a Client Success Manager for Hospital Solutions. This remote role supports hospital marketing campaigns across the Doximity product suite, managing multiple priorities and ensuring client success.

You will coordinate with clients to define goals, track performance, and deliver proofs across timezones while contributing to a fast-paced, non-corporate environment.

Qualifications

• Must have healthcare or marketing agency experience.
• Able to work independently and in a team, with accountability for tasks.
• Excellent written and verbal communication skills.
• Highly organized and able to coordinate multiple projects across time zones.
• Enthusiasm to grow the business and be a proactive team player.
• Creative problem solving.

Responsibilities

• Own hospital accounts and execute all aspects of hospital marketing campaigns on the platform.
• Layout campaigns, create proofs and update platforms to reflect the latest marketing plan.
• Partner with clients to understand their goals and measure success across physician marketing campaigns.
• Own client reporting to showcase progress towards goals and campaign performance.
• Collaborate with Sales to drive campaign delivery through renewal.

Skills

Healthcare experience

Marketing agency experience

Remote work experience

Client management

Communication skills

Time management

Tools

Salesforce

Airtable

Job description

Client Success Manager, Hospital Solutions

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role.

The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You're ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality.

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns.
• Own client reporting to showcase progress towards goals and campaign performance.
• Strategically partner with Sales team for campaign execution through delivery to renewal.

Location: This role is Remote in the United States.

What We're Looking For

• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively

Nice to haves

• 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

Compensation

The anticipated total compensation for this role is $90,667 - $137,520, depending on factors such as experience, skills, location, and internal equity.

Our total compens