Client Success Manager - Experian Health - Remote

Experian Group; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

A leading global data and technology company seeks a Client Success resource to maximize client satisfaction through strategic planning and data analysis. The role requires significant experience in healthcare revenue cycles, focusing on process improvement and building strong client relationships while operating in a flexible, remote environment.

Benefits

Great compensation package and bonus plan

Medical, dental, vision, and matching 401K

Flexible work environment

Flexible time off including volunteer time off

Qualifications

• 7+ years experience in healthcare revenue cycle with emphasis on Patient Access.
• 7+ years Epic EMR Patient Access workflows and RTE interface experience.
• 5+ years experience with Healthcare Project Management.

Responsibilities

• Develop and implement client retention strategies.
• Use data to identify trends and optimize client success.
• Build relationships with main client partners.

Skills

Customer Relationship Management

Data Analysis

Process Improvement

Education

Bachelor's degree

Tools

Salesforce.com

Job description

The Client Success resource will report to Experian Health, focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to optimize the client success process.

You'll have opportunity for:

Strategic Planning -Develop and implement comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors

Data Analysis - Use customer data to identify trends, pain points, and opportunities for optimization, providing applicable insights to all partners

Customer Relationship Management - Build relationships with main client partners, addressing concerns, and identifying potential upselling or cross-selling opportunities

• Process Improvement - Identify process improvements and implement within the client success function to refine operations and enhance efficiency
• Performance Monitoring - Trac client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Collaboration - Working closely with other departments like sales, marketing, and product development to ensure seamless customer experience.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Available for 25-50% travel
• HFMA CRCR certification
• Bachelor's degree
• 7+years' experience in healthcare revenue cycle with emphasis on Patient Access
• 7+ years' Epic EMR Patient Access workflows and RTE interface experience
• Provider based background
• 5+ years experience with Healthcare Project Management
• 4+ year's experience with Salesforce.com

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.