Customer Success and Implementation Manager - Quote to Cash

Expedite Commerce; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Join Expedite Commerce as a Customer Success & Implementation Manager and transform customer experiences with innovative solutions. You'll guide clients through the quote-to-cash process, leveraging your expertise to ensure satisfaction and optimal outcomes. This role requires strong relationship-building skills and a deep understanding of SaaS operations.

Benefits

Health Insurance

PTO and Leave Time

Ongoing paid professional training and certifications

Strong Onboarding & Training program

Qualifications

• Demonstrated success as a Customer Success Manager or Account Manager for enterprise clients.
• In-depth knowledge of Quote-to-Cash processes including CPQ, eCommerce, and CLM.
• Exceptional communication and consultative approach.

Responsibilities

• Act as the primary point of contact for customer implementation.
• Provide guidance and best practices for platform use.
• Develop strong relationships to drive customer growth.

Skills

Customer Advocacy

Strategic Guidance

Relationship Building

Account Planning

Collaboration

Data-driven Strategy

Communication

Education

Experience with SaaS industry

Knowledge of Quote-to-Cash processes

Job description

Customer Success and Implementation Manager - Quote to Cash

Customer Success and Implementation Manager - Quote to Cash

Direct message the job poster from Expedite Commerce

Are you passionate about transforming customer experiences? As a Customer Success & Implementation Manager - Quote to Cash at Expedite Commerce, you will play a pivotal role in ensuring our customers not only succeed but thrive with our cutting-edge solutions. Your mission: to guide them seamlessly through the entire quote-to-cash process, maximizing their ROI and making their journey with us an exceptional one!

Join a dynamic team where your innovative ideas and customer-centric approach will make a tangible impact. In this role, you'll leverage your expertise to build relationships, provide strategic insights, and drive customer engagement, ensuring our clients are achieving their business goals with our platform.

At Expedite Commerce, we believe customer success isn't just a function—it's a philosophy that resonates throughout our organization. If you're ready to bring your A-game and be part of a company that values growth, innovation, and customer relationships, we want to hear from you!

Your Role at a Glance

• Customer Advocate: Act as the primary point of contact for customers during their implementation and ongoing use of our Quote-to-Cash solutions
• Strategic Guidance: Provide expert guidance to help customers navigate our platform, understand best practices, and optimize their processes. and business outcomes
• Relationship Building: Develop strong, lasting relationships with customers, understanding their needs and challenges to drive engagement, satisfaction, and account growth
• Account Planning: Strategically analyze and organize customer information, goals, and opportunities to drive long-term growth, strengthen relationships, and align solutions to the client's evolving business needs
• Collaboration: Work closely with sales, product, and support teams to ensure a seamless customer experience and continuous improvement of our offerings
• Feedback Loop: Gather customer feedback and collaborate with internal teams to refine our solutions and enhance customer experience

Ideal Qualifications

• Demonstrated success as a Customer Success Manager or Account Manager working with enterprise clients, ideally within the SaaS industry
• In-depth knowledge of Quote-to-Cash (Q2C) processes and its critical role in driving business success, including expertise in Configure Price Quote (CPQ), eCommerce, Contract Lifecycle Management (CLM), Order Management, and Billing (Salesforce experience a plus)
• Exceptional communication and interpersonal skills, with a consultative approach that fosters trust, uncovers client and partners needs, and builds lasting relationships
• Ability to harness data-driven insights to shape impactful customer strategies and clearly demonstrate value, coupled with a proactive, consultative mindset and a true passion for helping customers achieve success
• Health Insurance, PTO, and Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training program

Next Steps

If you're bold, unconventional, and ready to challenge traditional customer success models, we want to hear from you.

• Submit your resume and application
• Share your boldest ideas and past successes during our interview process

C3. ollaborate with our CEO to tackle a real-world challenge as part of the final evaluation

This is your chance to lead, disrupt, and leave your mark on the future of SaaS.

Our Belief

We believe extraordinary things happen when technology and human creativity unite. By empowering teams with generative AI, we free them to focus on meaningful relationships, innovative solutions, and real impact. It's more than just code—it's about sparking a revolution in how people interact with information, solve problems, and propel businesses forward.

If this resonates with you—if you're driven, daring, and ready to build the next wave of AI innovation—then let's do this. Apply now and help us shape the future.

About Expedite Commerce

At Expedite Commerce, we believe that people achieve their best when technology enables them to build relationships and explore new ideas. So we build systems that free you up to focus on your customers and drive innovations. We have a great commerce platform that changes the way you do business!

See more about us at expeditecommerce.com. You can also read about us on https://www.g2.com/products/expedite-commerce/reviews, and on Salesforce Appexchange/ExpediteCommerce.

EEO Statement

All qualified applicants to Expedite Commerce are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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