Client Success Manager - Digital Marketing Agency

Plumber Marketing USA; Town of Texas (WI); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking digital marketing agency as a Client Success Manager, where you'll support PPC and SEO teams in optimizing client accounts. This role involves direct client communication, managing campaign performance, and providing insightful reports. If you're passionate about digital marketing and eager to learn about industry trends, this is the perfect opportunity to grow your career in a dynamic environment. You'll work remotely with a supportive team dedicated to client success, making a significant impact in the advertising services industry.

Qualifications

• Minimum 3 years of customer support experience.
• Proven PPC and digital marketing experience required.

Responsibilities

• Regularly communicate with clients for updates.
• Monitor client PPC and SEO account statistics.

Skills

Customer Support

PPC Management

SEO Knowledge

Digital Marketing

Multitasking

Organization

Tools

ClickUp

Job description

Client Success Manager - Digital Marketing Agency

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**Please do not apply if you're not from Texas**

Client Success Manager supports our PPC and SEO teams in account management. Their duties involve monitoring client PPC and SEO campaigns to ensure optimal performance. They also handle client communication, including making calls to collect information, answer questions, address queries, and provide reports and statistics to support client discussions over the phone.

Plumber Marketing USA is a digital marketing agency offering PPC, SEO, and Web Development services. Client Success Managers should be able to learn and answer clients' updates regarding the services they opt for and must be willing to keep abreast of industry innovations and trends.

Responsibilities:

• Client support - regularly communicate with the client for updates
• Answer incoming client calls
• PPC and SEO reporting
• Monitor client SEO and PPC account statistics
• Make recommendations to the PPC or SEO team on necessary changes
• Update client communication history in ClickUp
• Willingness to learn

Requirements:

• Proven customer support experience - minimum 3 years
• Proven PPC experience - minimum 3 years
• Proven digital marketing experience - minimum 2 years
• Experience with ClickUp
• Ability to multitask
• Organized and a team player

Job details:

• Type: Full-time
• Expected hours: 40 per week
• Schedule: 8am to 5pm Central Time, Monday to Friday
• Work Location: Remote

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Advertising Services