Client Success Manager - Digital Marketing Agency

Venture Digital; Colorado; Remote; USD 60,000 - 80,000; Part time

Job summary

Venture Digital, a leading digital marketing agency, is seeking a Client Success Manager to ensure exceptional client communication and relationship management. This remote position requires strong organizational and interpersonal skills, with a flexible schedule of 10-20 hours per week. Ideal candidates will have a passion for client satisfaction and a willingness to learn about digital marketing.

Benefits

Flexible schedule

Remote work

Commission on upsells

Qualifications

• Previous experience in client success or customer support preferred.
• Excellent communication and interpersonal skills.
• Highly organized with the ability to juggle multiple clients.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Initiate outreach calls and check in with clients regularly.
• Lead onboarding and launch calls with new clients.

Skills

Communication

Interpersonal skills

Problem-solving

Organization

Tech-savvy

Education

High School Diploma

Tools

Google Drive

Asana

Slack

Loom

Zoom

Job description

Client Success Manager - Digital Marketing Agency

Client Success Manager - Digital Marketing Agency

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Venture Digital is a Digital Agency based in Boulder, CO. We have been around for 6 years and focus specifically on Chiropractors. Our long-term client relationships have helped us become a household name in the Chiropractic niche. Our mission is simple: deliver amazing results to as many chiropractors as possible nationwide. Our expertise ranges from lead generation marketing on platforms such as Meta, Google, & TikTok, nurturing campaigns, content creation, creative design, landing pages, and much more. You’ll be joining a small dynamic, friendly, fun team that is obsessed with delivering great results in a casual, laid-back remote environment.

We not only guarantee the best results for our clients. Our goal is to become a long-term growth partner that helps them build their dream business and develop their personal freedom.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere in the world.

Venture Digital is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Our #1 Core Value: Extreme Ownership

Not as in, “be responsible adults”...because we most certainly are not. But as in, Take Ownership. For yourself, for your clients, for the wins, and especially for the failures. We own mistakes, and use them as an opportunity to get better. The only two words you will never hear at this company are “fault” and “blame.”

If this culture does not resonate with you, please do not bother applying.

About the role:

Client Success Managers are the liaisons between the agency and its clients. They are the primary point of contact—handling all day-to-day client communications, launch calls, follow-ups, and issue resolution to ensure every client feels heard, supported, and successful. They’re committed to building strong relationships, delivering a world-class client experience, and ensuring no ball is ever dropped.

You won’t be expected to run ads or strategize campaigns. Instead, you’ll work closely with the internal marketing team, ensuring they have everything they need to deliver results while keeping the client up to date and in good spirits.

We’re looking for someone who can work within the US time zone (MST) or have overlapping hours. This position is Flex Time to begin—meaning you will work 10–20 hours per week on a flexible schedule based on client needs between 9am–6pm MST, sometimes weekends.

This position starts at part-time with potential to grow into full time. It pays $20-$30 per hour, with additional commission on all upsells, reviews and testimonials acquired. You would be introduced to 10–20 clients in your first month. As we grow and you show confidence and success we would increase your client load. On the last question of the application, please put “5” for 2 + 2 = so we know you have read this.

Responsibilities:

Client Relationship & Communication:

• Primary Contact: Serve as the main point of contact for assigned clients, ensuring positive, effective communication and exceptional customer service.
• Outreach: Initiate outbound calls, texts, and Zoom meetings to check in with clients regularly, ensuring they remain on track and that any concerns are addressed early.
• Launch Calls: Lead onboarding and launch calls with new clients, setting expectations and making sure everything is set up for success.
• Performance Updates: Produce and send detailed Loom video recordings 2 to 3 times per month to highlight key wins, updates, and what's happening behind the scenes.

Issue Resolution & Internal Coordination:

• Anticipate Needs: Proactively identify potential issues before they arise and work with the internal team to resolve them quickly.
• Problem Solver: Act as the client’s advocate, communicating their needs clearly to the team and making sure they feel supported and heard at all times.
• Organized Workflow: Use tools like Asana and Monday.com to track tasks and ensure no client request falls through the cracks.
• Team Collaboration: Work closely with internal marketing, tech, and fulfillment teams to ensure campaigns run smoothly and expectations are exceeded.

Client Success Leadership:

• Set Expectations: Establish and reinforce realistic expectations with clients around timelines, deliverables, and performance.
• Build Relationships: Develop strong, trusted relationships with your clients through honest, transparent, and high-touch communication.
• Manage Inbound Messages: Monitor and respond to client emails, texts, and calls with a calm, clear, and helpful approach.

Qualifications:

• Previous experience in client success, client management, or customer support (preferably in an agency or remote setting).
• Excellent communication and interpersonal skills for strong relationship building.
• Confidence in leading client calls and handling difficult conversations when needed.
• Highly organized with the ability to juggle multiple clients and projects at once.
• Tech-savvy with tools like Google Drive, Asana, Slack, Loom, Zoom, etc.
• Self-motivated, able to work independently, and extremely reliable.
• A passion for solving problems and keeping clients happy.
• Willing to learn the basics of digital marketing to better understand client needs.
• High School Diploma or higher.
• Bonus if you have experience in remote client management or customer success in the marketing world!

The First Few Weeks in the Role:

• Onboarding: Learn Venture Digital’s systems, processes, and tools inside and out.
• Client Introduction: Join calls with current clients, observe their pain points, and start building rapport.
• Project Familiarity: Get up to speed on current client statuses, support needs, and communication preferences.
• Work with a fully remote team
• Completely flexible schedule with Flex Time
• Uncapped bonuses and commissions
• Commission on upsells, referrals, reviews and testimonials.

Time is ticking!

If this opportunity aligns with your skills and aspirations, don't hesitate to apply. We're excited to hear from you and have you join our team at Venture Digital.

-----------------------------> READY TO APPLY?

Step 1: Due to high job interest we will NOT review applications on Indeed, please use the following link to apply:

Step 2: Make a quick 1-minute video on your phone addressing why you would be a great fit for this role! Be sure to include your name.

Upload that video to YouTube and text the link to [phone] – we can’t receive actual videos at this number, only links.

Hint...If you complete step 2...you will STAND OUT!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Advertising Services

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