Client Success Manager (CSM) - Hlth & CR

DXC Technology Inc.; Town of Texas (WI); Remote; USD 70,000 - 120,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to drive revenue growth and enhance client relationships. This remote role requires strategic planning and exceptional communication skills to engage with C-level executives and manage a diverse team. You will be pivotal in ensuring contract renewals, fostering a growth mindset, and delivering projects within scope and budget. With occasional travel to client sites, this position offers a dynamic environment where your contributions will directly impact the success of client accounts. Join a forward-thinking company that values innovation and client satisfaction.

Qualifications

• 5-7 years in Customer Success or Account Management.
• Experience engaging with C-level executives.

Responsibilities

• Drive revenue growth within client accounts.
• Manage a pipeline of sub-$5M deals.
• Ensure client satisfaction and contractual obligations.

Skills

Strategic Planning

Client Relationship Management

Team Leadership

Stakeholder Management

Delivery Management

Program Management

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree

Job description

Client Success Manager (CSM) - Hlth & CR page is loaded

Client Success Manager (CSM) - Hlth & CR

Apply locations: USA - TX - ANY CITY; USA PA (Home based - CSC Location)

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition ID: 51544002

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience. Learn more about how we

Location: This is a remote position; candidates must be located in Oakland, CA; the Tri-State area (NY, NJ, PA); Atlanta, GA; Seattle, WA; Salt Lake City, UT; Waltham, MA; or Chicago, IL. Occasional travel to client sites is expected, up to 25% based on project needs.

Overview: Client Success Managers (CSMs) drive revenue growth within client accounts. They serve as the primary representative of the Consulting & Engineering Services (CES) organization for clients, coordinating all activities and personnel. CSMs are key to developing and delivering strategic objectives and financial goals.

Responsibilities:

• Account planning with Market partners, leveraging Industry SMEs
• Managing a pipeline of sub-$5M deals
• Ensuring contract renewal readiness and securing renewals
• Fostering a revenue growth mindset within the CES team
• Horizon scanning and cross-selling CES offerings
• Creating opportunities through collaboration with Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
• Acting as the Voice of the Client within CES
• Understanding client goals, internal programs, and technological activities
• Expanding and maintaining key client stakeholder relationships
• Maintaining industry expertise and understanding market trends and competitors
• Approving sub-$5M deals
• Forecasting revenue and margins accurately with Market partners
• Ensuring contractual delivery obligations are met
• Leading a virtual team of CES personnel on their account
• Ensuring client satisfaction
• Interfacing with delivery teams to optimize margins, onshore/offshore mix, labor, and automation
• Delivering fixed-price projects on time, within scope and budget
• Driving resource speed and efficiency

Requirements:

• Bachelor's degree or equivalent experience
• 5-7 years in Customer Success, Account Management, or a technical customer-facing role
• Skills in strategic planning, client relationship management, and team leadership
• Experience engaging with C-level executives, including Senior Directors and Directors
• Experience in Stakeholder Management, Delivery, and Program Management
• Industry experience in Healthcare (HLS) & Consumer Retail (CR)
• Continuous learning and industry awareness
• Ability to work independently aligned with company goals
• Exceptional communication and interpersonal skills, translating customer insights into actions

Additional Notes:

This is a remote role with specific location requirements and up to 25% travel. Candidates must be authorized to work in the U.S. without sponsorship. DXC is an Equal Opportunity Employer, participating in E-Verify, and provides accommodations for disabilities upon request. Beware of recruitment scams; DXC does not request payments or equipment purchases from applicants.