Client Success Manager, Back Office BPO - Growth & Impact

DATAMARK, Inc.; El Paso (TX); Hybrid; USD 62,000 - 76,000; Full time

Benefits offered by this job

Comprehensive health care

401k

Life Insurance

Paid time off

Disability coverage

Professional growth

Wellness resources

Salary: $69,000 annually

Job summary

DATAMARK, Inc. seeks a Client Success Manager for its Back Office BPO division in El Paso, TX. You will serve as the primary client contact, ensuring back-office operations meet and exceed expectations while driving improvements and account growth.

Ideal candidates have at least 3 years in back-office BPO, strong communication and analytical skills, and are comfortable traveling up to 30%. A Bachelor's degree in a related field is required, and Salesforce experience is preferred.

Qualifications

• Education: Bachelor's degree in Business Administration, Management, or related field.
• Experience: Minimum of 3 years in back office BPO with client-facing experience.
• Knowledge: Back office operations, metrics, and industry best practices.
• Communication: Exceptional verbal and written communication with clients and stakeholders.
• Analytical: Strong data analysis for service improvement.
• Problem-solving: Ability to navigate conflicts professionally.
• Team orientation: Collaborative within a team.
• Technical Skills: Proficiency in CRM tools (Salesforce) and Office apps.
• Travel: Willingness to travel up to 30% for client meetings.

Responsibilities

• Maintain and grow client relationships for BPO back-office services.
• Monitor performance metrics to ensure SLAs are met and identify improvements.
• Collaborate with internal teams to align services with client goals and upsell opportunities.
• Proactively communicate with clients, provide updates, collect feedback, and discuss new sales.
• Develop and execute strategic action plans to drive client engagement and account growth.

Skills

Client relationships

Communication

Analytical thinking

Problem solving

Team player

Travel willingness

Education

Bachelor's degree in Business Administration/Management

Tools

Salesforce

Microsoft Office

Job description

DATAMARK, Inc. seeks a Client Success Manager for its Back Office BPO division in El Paso, TX. You will serve as the primary client contact, ensuring back-office operations meet and exceed expectations while driving improvements and account growth.

Ideal candidates have at least 3 years in back-office BPO, strong communication and analytical skills, and are comfortable traveling up to 30%. A Bachelor's degree in a related field is required, and Salesforce experience is preferred.