Client Success Manager

Remote Jobs; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology company seeks a dedicated professional for a customer success management role. The position offers flexibility to work remotely from anywhere in the United States. You will manage strategic partnerships, develop success plans, and drive growth through effective communication and analysis. Ideal candidates will have at least 2 years in customer success or account management and a passion for healthcare innovation. Join a mission-driven team committed to positively impacting brain health care.

Qualifications

• Minimum of 2 years in customer/partner success, implementation, or account management.
• Strong growth mindset and results orientation in identifying upsell and cross-sell opportunities.
• Exceptional communication skills with the ability to manage complex technical integrations.
• Data-driven mindset comfortable with customer analytics and success metrics.
• Proven success in driving adoption and retention in a SaaS or tech environment.

Responsibilities

• Manage the complete lifecycle for strategic partners to drive growth and engagement.
• Act as the primary contact for customers, addressing needs and concerns.
• Develop success plans and track adoption KPIs to ensure value realization for clients.
• Collaborate with cross-functional teams to ensure consistent service delivery.
• Prepare and present regular business reviews with data-driven insights.

Skills

Customer success management

Communication skills

Project management

Data analysis

Technical integrations

Job description

Overview

Why consider this job opportunity:

• Opportunity to shape the future of the largest and fastest-growing online brain health care company in the world
• Flexibility to work remotely from anywhere in the United States
• Access to innovative technology and continuing training to support professional growth
• Join a mission-driven team focused on making a positive impact in brain health care
• Work within a supportive and responsive team environment

Responsibilities

• Manage the complete lifecycle for strategic partners to drive growth and engagement
• Act as the primary contact for customers, addressing needs and concerns
• Develop success plans and track adoption KPIs to ensure value realization for clients
• Collaborate with cross-functional teams to ensure consistent service delivery
• Prepare and present regular business reviews with data-driven insights

Qualifications

• Minimum of 2 years in customer/partner success, implementation, or account management
• Strong growth mindset and results orientation in identifying upsell and cross-sell opportunities
• Exceptional communication skills with the ability to manage complex technical integrations
• Data-driven mindset comfortable with customer analytics and success metrics
• Proven success in driving adoption and retention in a SaaS or tech environment

Preferred Qualifications

• Highly organized with strong project management skills to oversee multiple customer relationships
• Experience in a healthcare-related environment or with brain health care services

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