Customer Success Manager

Remote Jobs; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

A leading information technology services company is seeking a Customer Success Manager to build and maintain long-term client relationships. The role involves guiding clients through onboarding, enhancing client value, and partnering with sales for expansion opportunities. Candidates should have 2-5 years of experience in customer success, a Bachelor's Degree preferred, and strong communication skills. This position offers a salary range of $55,000 to $80,000 and minimal travel.

Qualifications

• 2-5 years of experience in customer success, account management, or related field.
• Ability to understand key customer personas and needs from IT Suppliers.
• Strong analytical and problem-solving skills with a proactive approach.

Responsibilities

• Build and sustain trusted, long-term partnerships with clients.
• Guide new clients through a structured onboarding journey.
• Monitor client engagement to anticipate challenges.

Skills

Customer success

Account management

Analytical skills

Communication

Problem-solving

Education

Bachelor's Degree

Tools

Salesforce

Microsoft 365

Gainsight

Churnzero

Job description

Employer Industry: Information Technology Services

Why consider this job opportunity:

• Salary range of $55,000 to $80,000, commensurate with experience
• Opportunity for career advancement and growth within the organization
• Engage with premier clients and make a significant impact on their success
• Collaborative work environment with cross-functional teams
• Chance to shape product enhancements based on customer feedback
• Minimal travel required (10%) for key customer visits

What to Expect (Job Responsibilities):

• Build and sustain trusted, long-term partnerships with clients as a strategic advisor
• Guide new clients through a structured onboarding journey, ensuring effective training and alignment with success outcomes
• Represent the customer's perspective internally to enhance client value
• Monitor client engagement to anticipate challenges and align resources with business priorities
• Partner with Sales Account Directors on renewal cycles and uncover expansion opportunities

What is Required (Qualifications):

• Minimum of 2-5 years of experience in customer success, account management, or a related field, preferably in the IT industry
• Bachelor's Degree preferred or equivalent experience
• Ability to understand key customer personas and needs from IT Suppliers
• Excellent verbal and written communication skills to build rapport with clients
• Strong analytical and problem-solving skills with a proactive approach

How to Stand Out (Preferred Qualifications):

• Knowledge of Salesforce and Microsoft 365
• Familiarity with tools like Gainsight or Churnzero
• Previous experience in a customer success role within the IT sector

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