Client Services Representative

VerifiedFirst; United States; Remote; USD 36,000 - 48,000; Part time

Benefits offered by this job

Remote contracting role

Growth opportunities

Supportive team culture

Job summary

Verified First is seeking a Client Services Representative for a remote contracting role. You will assist clients via email, phone, or chat, educate on searches and the adverse action process, and help with account creation and orders. The position emphasizes customer relationship building and timely service delivery.

The role supports a distributed team with opportunities for growth and ongoing training, while maintaining a positive, solution-focused approach to customer interactions.

Qualifications

• Must have strong communication skills, both written and verbal, and a positive, solution-focused attitude.
• Interest in learning more about application support and service delivery.
• Experience in client services and ability to work independently as well as in a team.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner.
• Meet the goals of the Client Service team around response times and resolution times for client cases.
• Educate clients on searches, forms needed for searches, and the adverse action process.
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application.
• Train new clients on the billing process.
• Assist other departments in obtaining information and forms needed from clients to perform searches.
• Perform other duties as assigned.

Skills

Communication skills

Positive attitude

Solution-oriented

Teamwork

Attendance & punctuality

Learning mindset

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First's products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

How our Client Services Representative spends their time:

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases;
• Educate clients on searches, forms needed for searches, and the adverse action process;

• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

What you bring:

• A positive, solution-focused attitude;
• An interest in learning more about application support and service delivery;
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications:

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Client Services Department in a call center environment;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce is preferred;
• Background screening experience is preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

What we bring:

• Flexibility & Balance: Enjoy the flexibility of a remote contracting role while working alongside a supportive and dynamic team.
• Growth: Continue to learn with continuous education and ongoing training. You won't stall here; growth is part of our success.
• Outstanding Culture: Even as an international team member, you are a crucial part of our supportive culture. We prioritize team-building and connections that embody our company values.

Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.