Client Success Manager

EPIP; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

JustFund, a nonprofit grantmaking solution, seeks a values-aligned Client Success Manager. In this remote role based in the United States, you'll enhance client relationships, support the grant cycle management, and ensure high partner satisfaction, focusing on equity and justice.

Qualifications

• Values-aligned and highly organized.
• Experience or interest in justice and racial equity work expected.

Responsibilities

• Seamlessly onboard new clients and manage grant cycles.
• Conduct demonstrations on platform use and ensure partner satisfaction.

Skills

User management

Project management

Relationship building

Job description

JustFund is a nonprofit grantmaking solution providing philanthropy with a new kind of giving experience: one that is values-aligned, rooted in equity, and built on trust. JustFund is the only nonprofit grantmaking solution designed by funders and organizers of color. We leverage a custom-built technology to ensure values-aligned funders can easily center equity in their grantmaking.

We fund transparently and move critical resources to chronically underfunded groups. We are looking for a candidate who is excited about working with funders to move money to the movement. You will need to be values-aligned, highly organized, bring exceptional user management skills, and be committed to centering equity and service in every engagement

To learn more about JustFund, please visit us at: https://www.justfund.us

ABOUT THE POSITION

In service of our mission to reset philanthropy, JustFund provides comprehensive grants management services and solutions to values-aligned funders. The Client Success Manager will be responsible for providing seamless onboarding for new clients, conducting demonstrations on how to use the platform, being responsive to questions, and building strong relationships with high partner satisfaction. The Manager will also be responsible for supporting our partners through grant cycle management through the JustFund portal, from start to finish, ensuring grant cycles run smoothly and on schedule. The ideal candidate will be a talented relationship builder, skilled project manager, and have experience or interest in justice and racial equity work.

The Client Success Manager will report to the Director of Customer Experience The Client Success Manager role is remote and will be based within the United States and will regularly interface with US-based team members across multiple time zones.

Kevin Perez published this page in Job Board 2 years ago