Client Success Manager

On the go HR, Inc; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

A well-established company specializing in online advertising management seeks a Director of Client Services to lead client relationships and manage operations. The role involves creating innovative marketing strategies and utilizing Google Analytics to ensure data-driven decisions. This is a remote full-time position offering competitive salary and generous benefits.

Benefits

Unlimited paid-time off

6 paid holidays per year

$400/month for health insurance

Qualifications

• Five years of experience in Google Ads and digital marketing is required.
• Experienced with creating and maintaining SOPs.
• Knowledgeable in multiple digital channels e.g., SEM, SEO.

Responsibilities

• Create advanced digital marketing strategies to keep clients ahead.
• Direct management of accounts and campaigns.
• Monitor account performance and identify growth opportunities.

Skills

Strong communication skills

Organized

Attention to detail

Problem-solver

Empathetic

Creative thinker

Always looking to learn new things

Education

Five years experience in Google Ads

Five years experience in digital marketing

Five years experience building relationships with clients

Tools

Google Analytics

Job description

Client Summarization:Since 2009, we have been providing Online Advertising Management Services for eCommerce Retailers and Service Providers. We specialize in Search Engine Marketing and Social Media Advertising. Currently, we are seeking a Director of Client Services who will handle the day-to-day operations for both the client and internal channel teams. You will be responsible for the client relationship; understanding the clients’ business issues and goals, implement innovative buying tactics, develop strategic concepts, and unlock new areas for growth across the paid media landscape.

Background Qualifications- Education and/or Experience:

• Five (5) years experience in Google Ads
• Five (5) years experience in digital marketing
• Five (5) years experience building relationships with clients and peers
• Knowledgeable in multiple digital channels and how they work together (SEM, SEO)
• Knowledgeable in Google Analytics
• Experienced with creating and maintaining SOPs (Standard Operating Procedures)

Skills Needed:

• Strong communication skills
• Organized
• Attention to detail
• Problem-solver
• Empathetic
• Creative thinker
• Always looking to learn new things

Essential Responsibilities:

• Create advanced digital marketing strategies to keep clients ahead of the competition
• Direct management of accounts and campaigns
• Lead all cross division client communication, projects, and deliverables
• Set strategy and goals across all divisions for multi-channel clients and provide clear direction and vision on priorities to achieve to all division leads
• Monitor account performance, identifying opportunities for growth and improvement
• Utilize analytics and data such as Google Analytics to discover opportunities and strategies and well as assist with reporting needs
• Assist client in establishing budgets and forecasts per channel, as well as use data provided to ensure that budget is being used in the most efficient way
• Research industry trends and stays current on developments in paid search and digital marketing

Additional day-to-day tasks will be discussed during the interview process.

Salary, Benefits, and Perks:

• Salary ranges from $75K to $110K
• Full-time position- must set your schedule per day, i.e. 9 am - 5 pm or 7 am - 3 pm, etc.
• This is a remote position (US citizens only living in EST and CST Time zones).
• Unlimited paid-time off plus 6 paid holidays per year
• Up to $400/month for health insurance