Client Success Manager

Punch; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Join a leading creative agency as a Client Success Manager, where you'll bridge the gap between clients and creative teams. You'll manage client relationships, ensuring satisfaction and project success while collaborating with talented professionals. This role offers a dynamic work environment with opportunities for growth in a creative culture.

Benefits

Flexible remote work

Creative culture

Opportunities for growth

Qualifications

• 3+ years of experience in client services or account management.
• Strong communication skills to support clients effectively.
• Experience using project management tools like Asana.

Responsibilities

• Serve as the primary point of contact for clients, ensuring clear communication.
• Translate client goals into actionable plans with internal teams.
• Manage multiple projects and maintain account health.

Skills

Communication

Organizational Skills

Proactive Mindset

Tools

Asana

Notion

Figma

Job description

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This range is provided by Punch . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Who We Are

Punch is the leading creative agency for technology and security companies—and the go-to partner for brands ready to break through. We believe that when content and design are thoughtfully brought together, they create experiences that people love—and remember. Over the years, we’ve done just that for more than 150 clients across B2B, B2C, and B2G. We are a team of designers, copywriters, strategists, developers, multimedia producers, and project managers – and we’re all creatives at heart. We come from agencies, from PR firms and nonprofits, from the Fortune 500 to the Forbes front page. We’re from all around the country, and from all around the world, united by a shared drive to add some Punch to every project.

About This Role

The Client Success Manager (CSM) is a key bridge between Punch’s clients and our creative teams. You’ll be the day-to-day face of Punch for a portfolio of accounts—ensuring clients feel heard, supported, and confident that we’re delivering great work that moves their brand forward.

In this role, you’ll proactively guide client relationships, scope new projects, manage timelines and expectations, and collaborate with internal teams to make sure deliverables align with client goals. You’ll also help spot opportunities to grow accounts and deepen partnerships. This role reports to Punch’s Associate Director of Client Success and works hand-in-hand with strategists, creatives, and project managers.

What You’ll Do

• Serve as the primary point of contact for your clients, building trust and rapport from kickoff to delivery
• Translate client goals into actionable plans, timelines, and deliverables in collaboration with internal teams
• Lead client meetings, provide updates, and ensure clarity around priorities and expectations
• Anticipate client needs and help guide them toward smart, creative solutions
• Collaborate with creative and strategy teams to ensure deliverables are on-brand, on-brief, and on-time
• Identify and pursue opportunities for upsell, cross-sell, or deeper engagement
• Maintain account health across multiple projects and ensure smooth communication throughout
• Manage tools like Asana and Google Docs to keep teams organized and accountable

What We’re Looking For

• 3+ years of experience in client services, account management, or project management—preferably in a creative or marketing agency
• Strong communication skills—you know how to make clients feel confident and supported
• A knack for translating complex client goals into clear project plans and creative briefs
• A proactive mindset—you stay two steps ahead and thrive on making things run smoothly
• Strong organizational skills and attention to detail—you’re the person who keeps things on track
• Confidence in juggling multiple projects, personalities, and priorities at once
• Experience using tools like Asana, Notion, or Figma is a plus

Bonus Points

• Prior experience working with tech, security, or government-focused clients
• Familiarity with the creative process, from branding to web to campaigns
• Experience in a hybrid client/project/account management role
• Understanding of agency dynamics and how to align internal and external stakeholders
• Interest in scaling client success as part of a growing, nimble team

Why Punch

• A creative, open-minded culture that values originality and big ideas
• Work with clients doing cool, innovative things in their industries
• Flexible remote work (with optional in-person collaboration days)
• A passionate team that loves what they do and brings good energy to every project
• Competitive pay, plus opportunities to grow alongside a fast-moving team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Advertising Services

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