Client Success Manager

Fondako Media LLC.; United States; Remote; USD 180,000 - 360,000; Full time

Job summary

Fondako Media LLC is hiring a high-energy sales professional to manage a book of advisors and ensure every call moves toward a closed deal. Your income is tied to client performance, so results matter and ramp time varies.

You will review calls, coach on process, hold accounts to their pipeline, and collaborate with marketing to improve conversion while serving as the voice of client success.

Qualifications

• You have closed high-ticket deals.
• You can read sales calls and name what went wrong.
• You can hold 15–20 accounts without dropping any.
• Native or fluent English.
• Available on US Eastern hours.

Responsibilities

• Run the pipeline with clients weekly.
• Review calls and fix losses before the next one.
• Hold advisors to their process and quotas.
• Provide feedback to marketing to improve messaging.
• Maintain client retention and growth.

Skills

High-ticket closing

Call review & coaching

Account management

Native English

Time management

Job description

Commission on what your book collects. No cap.

The more your clients close, the more you earn. The longer they stay, the more you earn.

Top CSMs are at $15K to $30K+ a month.

Your book grows as you prove you can hold it.

Earnings depend on your own performance and are not guaranteed. These figures reflect what people inthis seat actually earn once they are ramped.

02

What this role actually is

We book qualified business owners onto our clients' calendars. Your job is to make sure those calls turn into cases.

You own a book of advisors. You review their calls, fix their process, work their pipeline with them, and hold them to it.

Your income is tied to what your clients collect. When they close, you get paid. That is the whole model.

03

What you will actually do

Run the pipeline with them

Every opportunity, every week. You know their deals better than they do.

Review real calls

Listen to their recordings, find what is losing the case, and fix it before the next one.

Hold them accountable

Advisors do not fail because they lack information. They fail because nobody checks. You check.

Keep them a client

Retention is the business. A client who closes stays, and a client who stays is worth multiples of the first month.

Feed the machine back

What you hear on those calls tells marketing what to change. Say it loudly.

Who we are hiring

• You have closed high-ticket yourself, this is not a coaching role for someone who has never sold
• You can read a sales call and name what went wrong
• You are comfortable telling a seven-figure producer they are wrong
• Organised enough to hold 15 to 20 accounts without dropping any
• Native or fluent English
• Available on US Eastern hours

Who this is not for

• You have never carried a quota
• You want to be liked more than you want your clients to win
• You avoid the conversation when a client is slipping
• You want a support role with a title

Read these before you apply. If they don't sound like you, this won't work — for either of us. If they do, Fondako can be the vehicle you use to build your own freedom.

The problem we're solving The most efficient financial strategies are complex and out of reach.

Our vision To maximize freedom, impact and abundance for those who build value.

Our mission To deliver the most efficient financial strategies at scale, through industry-leading systems and partnerships.

All in High say-do ratio Radical transparency Raise the standard