Client Success Manager

Freddie Mac; United States; Remote; USD 69,000 - 112,000; Full time

Job summary

An innovative firm is seeking a Client Success Manager to join their dynamic remote team. In this pivotal role, you'll manage client relationships, driving engagement and satisfaction while leveraging the company's unique platform to create impactful advertising campaigns. You will collaborate with various teams to deliver customized solutions and present insights that guide client strategies. This position offers the flexibility of remote work, along with opportunities for professional growth and community building through annual retreats and in-person meetups. If you're passionate about client success and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Unlimited Time Off

Annual Company Retreat

Home Office Setup

Health & Wellbeing Allowance

Equity Incentive Program

Inclusive Paid Parental Leave

Qualifications

• 2-4 years of experience in account management or media roles.
• Strong analytical skills with a focus on data-driven decision making.

Responsibilities

• Manage client relationships from start to finish, ensuring satisfaction and retention.
• Educate clients on native advertising strategies and campaign success.

Skills

Client Relationship Management

Data Analysis

Communication Skills

Project Management

Sales Strategy

Problem Solving

Education

Bachelor's Degree in Marketing or Related Field

Tools

Google Analytics

Google Drive

Excel

PowerPoint

Job description

About Nativo

Nativo is a leading innovator in digital advertising. By combining the richer engagement of content with the control and measurability of digital advertising, Nativo fundamentally changes advertising to be more respectful of the user experience while being more effective for advertisers and publishers. Nativo provides unique and differentiated offerings in a space often filled with commoditization. It's a great time to join our team!

We're a virtual-first company prioritizing flexibility and remote work. However, we value connection and maintain a strong sense of community, even without a central office location. You're welcome to work from anywhere, and relocation isn't required!

The Role

Nativo is looking for a Client Success Manager to join our fast-growing, remote-first team in shaping the future of native advertising through impactful partnerships and exceptional client service.

As a Client Success Manager, you will play a pivotal role within our Sales organization, working directly with leading brands and agencies to deliver innovative, results-driven campaigns. You'll be responsible for understanding client goals, driving engagement, and ensuring satisfaction by leveraging Nativo's unique platform to capture consumer attention in meaningful ways.

What You'll Do

• Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention.
• Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy.
• Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics.
• Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships.
• Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients.
• Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations.
• Assist with the development of strategy of pre-sale plans for renewal accounts.
• Accurately identify, replicate, and document product and process enhancements.
• Develop a thorough understanding of internal process, team member responsibilities, and internal timelines so services can be accurately and effectively given to clients.

What You'll Bring

• 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, or other media property
• Interest in strategizing with and presenting to clients/agencies and building Sales skills
• Experience with analyzing data sets to extract meaningful insights and drive informed decision-making
• Exposure/usage and understanding of the digital media ecosystem and advertising technologies
• Demonstrated ability to cultivate deep relationships with clients
• Resourceful, quick-witted, and able to troubleshoot effectively internally and externally
• Ability to work in fast-paced, ever-changing environments
• Knowledge of and experience with creative design, messaging, and marketing to brand KPIs
• Ability to manage and prioritize multiple projects simultaneously
• Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics
• Comfort with Google Drive, Excel, and PowerPoint a must
• Excellent written communication and presentation skills

What We Offer

At Nativo, we listen to our team, and our benefits evolve with their needs. While we embrace a distributed work model, we prioritize real connections through regular in-person meetups, fostering a sense of belonging and community.

Remote Work Culture:

We thrive in a remote-friendly setup but always look forward to our in-person meetups to build connections.

Annual Company Retreat:

Once a year, we gather at a top destination to connect, share knowledge, and celebrate our wins together.

Unlimited Time Off:

In addition to unlimited time off, we close during the final week of the year for a well-deserved winter break.

Inclusive Paid Parental Leave:

We offer paid parental leave for all team members and a transition program to help ease them back into work.

Home Office Setup:

We'll provide everything you need to create a productive home office so you're ready to hit the ground running.

Health & Wellbeing Allowance:

Beyond our standard benefits, we offer an additional allowance for anything that boosts your work-life balance.

Equity Incentive Program:

At Nativo, everyone is an owner. From day one, you'll contribute to and share in the company's success.

Additional Information

Nativo is committed to fair and equitable compensation practices.

The starting pay range for this role is $69,000 - $112,000 base compensation. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years' experience, certifications, and specific location. The starting pay range may differ by location.

The total rewards package for this position may also include an annual performance bonus/variable, stock options, and benefits (which may differ by country). For additional information, please visit our careers page.

We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. When we work together, we achieve amazing things, and our differences are what make our products and company great. Our core values guide our work, our interactions and the unique talents and perspectives each team member brings to the table.

Nativo is committed to diversity in its workforce and is proud to be an equal opportunity employer. Nativo considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Nativo is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace environment where everyone has the opportunity to be successful.