Client Success Manager

WebMD; Newark (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

WebMD, through its division Medscape, seeks an experienced Client Services Professional to manage client relationships and deliver solutions tailored to customer needs. This role involves effective communication, organization, and collaboration with various departments to ensure project success and client satisfaction.

Qualifications

• 3-4 years in digital, agency, and healthcare experience.
• 1-2 years in Account Management or Client Service.

Responsibilities

• Foster strong client relationships and ensure satisfaction.
• Manage day-to-day partnership from sale to execution.
• Collaborate with Sales to meet client objectives.

Skills

Communication

Persuasion

Organization

Education

Bachelor's degree

Job description

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary:

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

We're looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot.

Responsibilities:

Foster and nurture strong client relationships
Support overall client satisfaction by providing the highest caliber customer-service experience
Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations
Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards
Continuously learn and deepen the understanding of Medscape's processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
Demonstrate understanding of revenue delivery and supporting overall team revenue goals
Travel to client locations as needed to strengthen relationships and support project success

Requirements:

Bachelor's degree preferred or will consider related experience
Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience
Minimum of 1-2 years of experience in Account Management or Client Service

Preferred Qualifications:

Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
Familiarity with HCP-based clients including MLR process
Understanding of digital advertising
Ability to thrive in a fast-paced, collaborative environment