Customer Success Manager

UpGuard; Philadelphia (Philadelphia County); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading cybersecurity software company is looking for a Customer Success Manager to drive engagement and satisfaction for a portfolio of accounts. You will onboard customers, advocate for their needs, and ensure they maximize value from the company's services. With a fully remote working environment, generous benefits including a significant salary up to $120,000, a monthly lifestyle subsidy, and a learning development allowance, this role offers a great opportunity to grow in a supportive setting.

Benefits

Generous annual Learning & Development allowance of $1,500

18 weeks of paid Parental Leave

Monthly Lifestyle subsidy

Fully remote working environment

Qualifications

• 2+ years of experience in customer success or account management.
• Proven track record of driving customer success.
• Highly organized with process documentation experience.

Responsibilities

• Drive value for a portfolio of accounts throughout the customer lifecycle.
• Onboard strategic customers and maximize value.
• Monitor customer health and provide proactive education.

Skills

Customer Success Management

Account Management

Customer Relationship Building

Organizational Skills

Cyber Risk Management Understanding

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Salary up to $100,000 with potential quarterly bonuses, leading to yearly on-target earnings of $120,000.
- Monthly Lifestyle subsidy for financial, physical, and mental well-being.
- Generous annual Learning & Development allowance of $1,500 to support career growth.
- Fully remote working environment with top-spec hardware provided.
- 18 weeks of paid Parental Leave and generous Annual Leave/PTO allowances.
- Opportunity to work in a Certified Great Place to Work environment.

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle.
- Act as a trusted advisor by regularly engaging with stakeholders to enhance customer satisfaction.
- Onboard strategic customers, maximizing value and identifying opportunities for increased usage.
- Monitor customer health and provide proactive education to ensure optimal utilization of services.
- Advocate for customers by providing insights and updates to internal teams regarding risks and expansion opportunities.

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations.
- Proven track record of driving customer success and aligning complex customer solutions.
- Experience in building and maintaining customer relationships.
- Highly organized with the ability to document processes and update existing documentation.
- Understanding of cyber risk management or risk management frameworks.

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success tools, such as ChurnZero or GainSight.
- Familiarity with CRM systems, like HubSpot or Salesforce.
- Knowledge of technical cybersecurity compliance and certification activities (e.g., NIST, PCI, ISO27001).
- Experience in project management and navigating large enterprise relationships.
- Basic knowledge of APIs.

#Cybersecurity #CustomerSuccess #RemoteWork #CareerDevelopment #GreatPlaceToWork

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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