Client Relationship Manager

Mai Placement; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Mai Placement seeks a Client Success Manager in Brooklyn, NY. This on-site role requires managing a portfolio of client relationships, driving retention and growth, and serving as the primary client-facing owner.

You will work with Operations, Billing, and Sales to ensure profitable accounts and proactive service, including annual renewals and pricing discussions. The ideal candidate is personable, commercially minded, proactive, and capable of building long-term trust while protecting

Qualifications

• Proven experience managing client relationships, accounts, or customer portfolios.
• Strong business and commercial judgment.
• Ability to handle difficult conversations and escalations professionally.
• Highly organized with strong follow-through.
• Excellent communication and relationship-building skills.
• Comfortable discussing pricing, contracts, budgets, and profitability.

Responsibilities

• Own client relationships across a portfolio of accounts.
• Drive client retention and long-term account health.
• Lead renewals, pricing conversations, and account reviews.
• Manage escalations and ensure issues are fully resolved.
• Identify account growth, expansion, and referral opportunities.
• Maintain visibility into account profitability and financial performance.
• Coordinate internally with Operations, Billing, Sales, and Leadership.
• Ensure clients receive a proactive, high-touch experience.

Skills

Client relationships

Commercial judgment

Escalation management

Organization & follow-through

Communication & relationship-building

Pricing, contracts & profitability

Job description

Client Success Manager

Brooklyn, NY

On-Site + Local Travel (Approximately 30%)

$150,000–$200,000

Position Overview

We are seeking a Client Success Manager to own and grow a portfolio of client relationships.

This role exists to ensure clients remain satisfied, retained, profitable, and positioned for long-term growth. You will serve as the primary client-facing owner of assigned accounts, working closely with Operations, Billing, Sales, and Leadership to ensure every account receives exceptional service and attention.

This is not a customer support role. This is a relationship ownership role.

The ideal candidate is highly personable, commercially minded, proactive, and capable of building long-term trust with clients while protecting account profitability and identifying growth opportunities.

What You'll Own

• Own client relationships across a portfolio of accounts
• Drive client retention and long-term account health
• Lead renewals, pricing conversations, and account reviews
• Manage escalations and ensure issues are fully resolved
• Identify account growth, expansion, and referral opportunities
• Maintain visibility into account profitability and financial performance
• Coordinate internally with Operations, Billing, Sales, and Leadership
• Ensure clients receive a proactive, high-touch experience

What Success Looks Like

• Clients view you as their trusted advisor and primary point of contact
• Strong retention across assigned accounts
• Consistent account growth and expansion opportunities
• Healthy, profitable accounts with minimal surprises
• Clear visibility into account risks and action plans
• Strong collaboration across internal teams
• Exceptional client experience and relationship quality

Must-Haves

• Proven experience managing client relationships, accounts, or customer portfolios
• Strong business and commercial judgment
• Ability to handle difficult conversations and escalations professionally
• Highly organized with strong follow-through
• Excellent communication and relationship-building skills
• Comfortable discussing pricing, contracts, budgets, and profitability

Preferred

• Yiddish speaking
• Experience in account management, client success, relationship management, business development, or commercial operations
• Experience managing high-value client portfolios

Additional incentive opportunities available for account expansion and new business generated through existing client relationships.

Compensation

$150,000-$200,000 per year