Client Success Manager

LevelUp HR; Honolulu (HI); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

PTO

Hybrid work flexibility

Occasional travel

Job summary

LevelUp HR is seeking a Client Success Manager in Honolulu, HI for a hybrid role supporting payroll, benefits, compliance and HR services. You will be the primary contact for PEO clients, ensuring outstanding service and proactive problem-solving to help clients thrive.

We value strong relationship-building, knowledge of labor laws, and the ability to guide clients through HR platforms. Occasional travel and collaboration with cross-functional teams are key aspects of the role.

Qualifications

• 2+ years of experience in HR services, client account management, or PEO operations preferred.
• Solid understanding of labor laws, payroll processes, and benefits administration is a plus.
• Excellent communication and client service skills with a focus on relationship-building.

Responsibilities

• Serve as trusted advisor for assigned client accounts, building long-term relationships.
• Oversee delivery of PEO services including payroll, benefits, HR support, and compliance.
• Escalate and resolve client issues promptly and professionally.
• Conduct regular client check-ins to review service performance and satisfaction.
• Collaborate with Payroll, Benefits, Compliance, and HRIS teams to deliver integrated solutions.
• Educate clients on HR/payroll platforms to maximize adoption.
• Monitor KPIs and prepare reports on service quality, retention and engagement.
• Stay current on labor laws and manage audits with proactive compliance strategies.
• Develop SOPs for onboarding and service delivery.
• Identify opportunities to expand services and support renewals.
• Provide guidance on HR best practices and risk mitigation.
• Travel to client sites ~10% for relationship building and training.

Skills

Client relationship management

Communication

Analytical abilities

Problem-solving

HRIS / Payroll systems

Education

HR certifications (PHR, SHRM-CP)

Tools

Microsoft Office

HRIS / Payroll systems

Job description

Position: Client Success Manager

Location: Honolulu, HI (Hybrid)

Pay: $75,000 to $80,000/year

Type: Full-time

LevelUp HR is seeking a Client Success Manager to join a growing team!

About LevelUp HR

LevelUp HR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. We deliver white-glove, on-site support and proactive compliance strategies that help small and mid-sized businesses navigate complex HR challenges with confidence. Our mission is to redefine HR solutions through exceptional service, deep industry expertise, and scalable technology.

About The Role

As a Client Success Manager, you will be the primary point of contact for our PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support. This role blends relationship management, operational oversight, and strategic guidance to help clients thrive. You’ll be part of a high-impact team that values proactive problem-solving, continuous improvement, and client success.

What You’ll Do

• Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships.
• Oversee delivery of PEO services including payroll, benefits administration, HR support, and compliance.
• Act as the escalation point for client issues, ensuring prompt and professional resolution.
• Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction.
• Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions.
• Educate clients on our HR and payroll platforms to maximize adoption and usage.
• Monitor client KPIs and prepare reports to track service quality, retention, and engagement.
• Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies.
• Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery.
• Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions.
• Provide guidance on HR best practices, workforce management, and risk mitigation.
• Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%).

What You Bring

• 2 years of experience in HR services, client account management, or PEO operations are optimal but not required.
• Strong understanding of labor laws, payroll processes, and benefits administration a plus.
• Exceptional communication, relationship-building, and client service skills.
• Proven problem-solving and analytical abilities with a focus on process improvement.
• Proficiency in HRIS/payroll systems and Microsoft Office Suite.
• HR certifications (e.g., PHR, SHRM-CP) are a plus.
• Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued.

Why You’ll Love Working Here

• Comprehensive benefits: Health, dental, vision, 401(k), PTO, and more
• Professional development opportunities and clear career growth paths
• A collaborative, people-first culture that values innovation and impact
• Work from our Maui or Oahu office with hybrid flexibility and occasional travel

LevelUp HR is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.