Client Relations Consultant I

AAF Hawaii; Honolulu, Northern (HI, KY); Hybrid; USD 45,000 - 54,000; Full time

Benefits offered by this job

Full medical coverage for family

20 days paid time off (first year)

Job summary

AAF Hawaii in Honolulu is seeking a Client Relations Consultant I to manage and retain assigned employer group clients through proactive servicing, renewal planning, and consultative support. You will act as a trusted advisor to brokers and groups, explaining renewal outcomes and helping navigate coverage decisions.

This on-site role emphasizes building strong relationships, leading renewal discussions, coordinating onboarding, and ensuring HIPAA and ACA compliance while using Salesforce to keep

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 3+ years of customer service, account management, client relations or sales.
• Strong communication, presentation, and relationship-building abilities.
• Analytical, problem-solving and ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for employer groups and broker partners.
• Build and maintain strong client relationships through proactive support.
• Lead renewal discussions and explain premium changes and plan performance.
• Partner with Underwriting to review renewal data and cost drivers.
• Recommend plan options aligned with client needs and goals.
• Resolve escalated client and broker concerns through cross-functional collaboration.
• Coordinate onboarding and account changes for employer groups.
• Maintain documentation in Salesforce and internal systems.
• Ensure HIPAA, ACA, and company policy compliance.
• Participate in open enrollment meetings and departmental initiatives.

Skills

Communication

Presentation

Relationship-building

Organizational skills

Microsoft Office

Education

Bachelor's degree or equivalent experience

Job description

Regular Full-Time Honolulu, HI, US

Salary Range: $45,240.00 To $54,289.00 Annually

JOIN UHA'S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Primary Purpose:

The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.

Key Responsibilities:

• Serve as the primary contact for assigned employer groups and broker partners
• Build and maintain strong client relationships through proactive support and communication
• Lead renewal discussions and explain premium changes, utilization trends, and plan performance
• Partner with Underwriting to review and communicate renewal data and cost drivers
• Recommend plan options and solutions that align with client needs and business goals
• Resolve escalated client and broker concerns through cross-functional collaboration
• Coordinate onboarding and account changes for employer groups
• Maintain accurate documentation in Salesforce and internal systems
• Ensure compliance with HIPAA, ACA, and company policies
• Participate in open enrollment meetings, presentations, and departmental initiatives

Required Qualifications:

• Bachelor's degree or equivalent relevant work experience
• Minimum three (3) years of customer service, account management, client relations, or sales experience
• Strong communication, presentation, and relationship-building skills
• Strong analytical, problem-solving, and organizational abilities
• Ability to manage multiple priorities and work under deadlines
• Proficiency in Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint
• Valid driver's license and proof of automobile insurance required

Preferred Qualifications:

• Experience in healthcare, insurance, account management, or employer group servicing
• Experience presenting to clients or leading consultative discussions
• Knowledge of healthcare benefits, renewals, and underwriting concepts

Working Conditions:

• Requires on-site and virtual meetings at broker and/or client offices
• Requires travel by airplane to neighboring islands and by automobile
• This position is work from office

Competitive compensation & excellent benefits offered