Client Success Manager

Fixr.com; Denver (CO); On-site; USD 70,000 - 120,000; Full time

Job summary

Join a mission-driven team at a leading technology company as a Client Success Manager in Denver. You'll be pivotal in guiding new clients through a tailored onboarding experience, leveraging your skills in communication and detail orientation to enhance client satisfaction. With a focus on home improvement and energy solutions, enjoy a supportive work culture and a competitive salary alongside growth opportunities.

Benefits

Comprehensive medical benefits

Uncapped commissions

Qualifications

• Proven experience in client success, onboarding, or account management.
• Exceptional communication skills and ability to manage multiple projects.
• Familiarity with CRM systems preferred.

Responsibilities

• Conduct onboarding calls with new clients and document client communications.
• Guide clients through structured onboarding plans and ensure satisfaction.
• Monitor and resolve onboarding challenges.

Skills

Communication

Relationship Building

Attention to Detail

CRM Familiarity

Job description

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Empowering Homeowners. Driving Sustainable Change.

SolarReviews, Fixr, and Roofing Calculator are industry-leading digital platforms committed to helping millions of homeowners make confident, informed decisions about home improvement and energy solutions. SolarReviews enables consumers to explore solar energy through trusted reviews and detailed industry insights. Fixr streamlines remodeling with expert cost guides and project planning tools. Roofing Calculator offers homeowners accurate, user-friendly tools for estimating roofing costs.

Together, these platforms share a mission of promoting sustainability, transparency, and smarter home investments—shaping the future of residential living.

About the Role

We’re looking for a proactive and detail-oriented Client Success Manager to join our growing team. In this role, you'll be the key point of contact during the crucial early stages of the client journey—working closely with Business Development Managers to ensure a smooth, effective, and high-touch onboarding and success experience across SolarReviews, RoofingCalculator.com, and Fixr.com.

You'll help clients get set up for long-term success by guiding them through onboarding, educating them on performance tracking and lead management, and serving as their trusted advisor during the first 90 days.

Key Responsibilities

Partner with Business Development Managers to conduct onboarding calls with new clients: build rapport, set expectations, and gather business insights

Lead new clients through structured onboarding plans tailored to their industry (solar, roofing, home remodeling)

Ensure all onboarding steps, client communications, and action items are thoroughly documented in our CRM

Train clients on lead handling best practices, CRM workflows, and interpreting performance reports

Set clear expectations regarding lead volume, quality, and campaign timelines

Conduct 30/60/90-day success check-ins and transition clients to Account Management at the 90-day milestone

Monitor client satisfaction and proactively resolve any onboarding challenges

Support internal training and enablement initiatives for Business Development Managers

Meet or exceed defined KPIs and performance metrics

What We’re Looking For

Proven experience in client success, onboarding, or account management

Exceptional communication and relationship-building skills

Ability to manage multiple client projects with attention to detail

Familiarity with CRM systems and lead generation workflows

Experience in solar, roofing, or home services industries (preferred but not required)

Background in digital marketing or performance analytics (a plus)

This position is an in office position based in Denver.

We’re proud to offer a great work cultureand are focused on supporting your success. You'll also enjoy comprehensive medical benefits and a base salary of $70,000 with uncapped commissions, giving you the opportunity to grow your earnings alongside your impact. If you're passionate about creating exceptional client experiences and want to be part of a mission-driven team transforming the home improvement and energy space, we’d love to hear from you. Please send your resume to [e-mail] by the 26th June 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

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