Customer Success Manager - Southeast

Magma Math; Glenmont (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

Magma Math, a dynamic edtech company, seeks a Customer Success Manager to enhance collaboration with educators in the Southeastern US. You will onboard and support schools in effectively using Magma’s products, fostering strong relationships and ensuring impactful math education for students. This role combines deep product knowledge and customer-centric strategies to empower teachers and improve student outcomes while being part of a mission-driven team.

Benefits

Collaborative team environment

Opportunities for travel to partner districts

Value for innovative ideas

Qualifications

• 2-5 years of experience as a Customer Success Manager.
• Previous work in edtech or education.
• Proven track record of building relationships.

Responsibilities

• Onboard educators and ensure long-term success.
• Communicate with district stakeholders regularly.
• Identify growth opportunities and assist in account renewals.

Skills

Problem Solving

Interpersonal Skills

Organizational Abilities

Data Analysis

Communication

Job description

About Magma Math

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning — while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math — a subject that forms the backbone of so many career paths — we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools — and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

About the Role

As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of US District Partners in the Southeastern US and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma.

Your primary mission is to onboard teachers, coaches, and school leaders and see through their long term success with Magma. As a CSM, you will be highly visible to schools, and will communicate frequently with district stakeholders including administrators, coaches, curriculum directors, and teachers. With deep product knowledge and a customer-centric mindset, you will advise leaders on how to leverage Magma’s products and services to achieve their goals. You will work with coaches and teachers to ensure product adoption and best practices in the classroom, promoting exemplary mathematical instruction and discourse among teachers and students.

As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience. Equally important, you will enhance the customer experience by communicating closely with other teams such as Account Management, Product and Sales and aligning on a shared vision.

Primary Responsibilities

• Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact.
• Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom.
• Regularly communicate with customers to check on their satisfaction and provide assistance.
• Guide new customers through the onboarding process to ensure a successful implementation.
• Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services.
• Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
• Identify growth opportunities and work with Account Managers to expand customer accounts.
• Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal.
• Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials.
• Gather customer feedback and insights to inform product development and improvement.
• Analyze customer data and usage patterns to identify trends and opportunities for improvement.

What you'll bring to the Magma team:

• 2-5 years of work experience as a Customer Success Manager.
• Previous work in ed tech and/or education.
• Desire to work in a scale-up environment.
• Proven track record of building and retaining strong relationships.
• Self-led and goal oriented.
• A curious mindset with a strong eagerness to learn and understand the product's technical aspects.
• Proactive problem solving and strong organizational abilities.
• Experience in using data and evidence to inform decision-making.
• High-energy and strong interpersonal skills.
• Confidence and ease when speaking to large groups of people.
• Flexibility with working across timezones and willingness to travel.

Why you'll love working here:

• You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.
• Supportive, highly collaborative team environment
• We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma
• Visiting our partner districts is a blast! You’ll see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning
• An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world
  

Start: ASAP
Location: We are considering major cities in the Southeastern US including Atlanta, Dallas, and DC
Note: We will begin remotely and may require 4 days in-office per week once we open an office