Customer Success Manager

SpectraMedix; Tulsa (OK); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A healthcare technology firm is seeking a Customer Success Manager to drive client relationships and ensure success with their Value-Based Payment Platform. The ideal candidate will have 5-8 years of experience in healthcare account management, excellent communication skills, and a strong analytical mindset. This role is crucial in maximizing client ROI and driving growth, offering a unique opportunity to make an impact in value-based healthcare initiatives.

Qualifications

• 5–8 years of experience in healthcare account management or consulting.
• Proven experience managing health plan clients in value-based care.
• Strong business acumen to drive adoption strategies.

Responsibilities

• Own client relationships and serve as primary point-of-contact.
• Run customer processes end-to-end from onboarding to upsells.
• Ensure clients maximize ROI across multiple platforms.

Skills

Client relationship management

Strategic thinking

Communication skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree or equivalent

Tools

CRM tools (e.g., HubSpot, Salesforce)

Salesforce

Job description

SpectraMedix is at the forefront of transforming healthcare, empowering health plans and health systems with the tools and insights they need to provide better, more cost-effective care to the communities they serve. Our cutting-edge platform delivers advanced analytics that help organizations excel in the transition to new value-based payment (VBP) models.

By combining advanced technology with a team of seasoned experts, we provide a unique solution tailored to meet the needs of the healthcare industry during this critical phase of value-based care evolution. Our platform is strategically designed to guide health plans, accountable care organizations, and health systems in their journey toward achieving success in value-based payment initiatives.

We are committed to creating an environment where innovation thrives, employees are empowered to drive meaningful change, and every team member plays a key role in reshaping the value and quality equation in healthcare. Our organization’s long-term stability is grounded in this commitment, and we prioritize our employees' growth, well-being, and success as the foundation for a thriving future—both for them and for the communities we serve.

Our Values

Diversity & Inclusivity

At SpectraMedix, we believe that diversity drives innovation and inclusivity fosters collaboration. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We celebrate diverse perspectives and are dedicated to providing equal opportunities for all, regardless of race, gender, age, disability, or background. Join us in building a culture of belonging and mutual respect.

Customer Success Manager - SpectraMedix

Location: Remote/Hybrid(NJ)

What are we looking for:

At SpectraMedix, the Customer Success Manager (CSM) owns and drives all aspects of the client relationship. CSMs are the frontline partners ensuring clients achieve measurable success with the SpectraMedix Value-Based Payment Platform. They are expected to be self-starters, hungry go-getters, and trusted advisors who thrive on running customer processes end-to-end without relying on leadership oversight.

The CSM role demands accountability, strategic thinking, and execution excellence. You will be responsible for client retention, growth, and expansion by building deep relationships, driving adoption, and proactively identifying upsell opportunities. You will also collaborate cross-functionally—holding project managers, product, and analytics teams accountable to deliver on commitments while keeping clients engaged and successful.

This role reports into the Director of Customer Success but is designed for individuals who take full ownership of their accounts, operate independently, and consistently elevate client satisfaction and outcomes.

• Own client relationships for assigned accounts; serve as the primary point-of-contact for all client needs and processes
• Run customer processes end-to-end—from onboarding to adoption, renewals, upsells, escalations, and QBRs—without requiring day-to-day oversight from leadership
• Develop a deep understanding of client workflows, value-based payment contracts, and success criteria to align SpectraMedix platform capabilities with strategic objectives
• Drive product adoption and ensure clients are maximizing ROI across Provider Portal, VBP Analytics, Contract Modeler, and Contract Terms Manager
• Proactively hunt for upsell/expansion opportunities by identifying gaps, additional use cases, and unmet client needs
• Collaborate with internal teams (Product, Analytics, Engineering, PMO) and hold them accountable to deadlines and deliverables
• Manage escalated issues directly, driving to resolution with remediation plans that ensure client trust and success
• Prepare and deliver quarterly business reviews (QBRs), adoption reports, and ROI updates to client leadership
• Maintain accurate account health scores, success metrics, and client insights in CRM/CS tools
• Serve as an advocate for the client internally while balancing business goals and driving SpectraMedix growth

Requirements:

• Bachelor’s degree or equivalent
• 5–8 years of healthcare account management, consulting, or customer success experience (payer/provider analytics or SaaS preferred)
• Proven experience managing health plan and health system clients in value-based care or healthcare analytics
• Strong business acumen and ability to translate client needs into adoption strategies and upsell opportunities
• Demonstrated ability to run client processes independently and drive measurable client outcomes
• Excellent communication and presentation skills; ability to engage confidently with C-level and VP-level stakeholders
• Strong influencing skills with the ability to push back, hold teams accountable, and drive alignment across functions
• Experience with CRM and SaaS platforms (HubSpot, Salesforce, Gainsight, Totango, or similar)
• Must be willing to travel up to 10–15% for client meetings
• A hungry, ambitious, and proactive mindset—with the drive to grow accounts, expand relationships, and elevate client success
• Strong verbal and written communication, technical articulation, listening, and presentation skills are essential
• Should have proven analytical and problem-solving skills
• Demonstrated expertise in prioritization, time management, and stakeholder management (both internal and external) is necessary
• Should be a quick learner, self-starter, proactive, and an effective team player
• Must have experience working under tight deadlines within a matrix organizational structure