Client Success Manager

American City Business Journals; Charlotte (NC); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Parental Leave

401K Match

Flexible Spending Accounts

Employee Assistance

Dependent Scholarships

Commuter Benefits

Wellness Programs

Recognition Awards

Job summary

American City Business Journals in Charlotte, NC seeks an Account Manager to support digital sales by managing client campaigns from kickoff to wrap-up. You will optimize campaigns, provide performance insights, and maintain strong relationships with local executives and agencies.

The role emphasizes proactive communication, meticulous attention to detail, and the ability to work under tight deadlines in a fast-paced team environment. ACBJ offers rich benefits and career growth.

Qualifications

• Analytical mindset for campaign performance insights.
• Strong communication with stakeholders and teams.
• Ability to manage multiple campaigns and deadlines.
• Proactive problem solving and attention to detail.

Responsibilities

• Maintain day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Track and analyze performance metrics for products/campaigns
• Optimize campaigns to maximize ROI
• Lead pilot programs for new product rollouts or enhancements
• Manage Sales Hub updates for the Client Success Team
• Participate in weekly team checks
• Provide excellent customer service and address client needs promptly
• Demonstrate integrity and strong work ethic
• Communicate best practices to peers and management
• Adapt quickly in a fast-paced environment
• Collaborate with diverse personalities to meet deadlines

Skills

Analytical skills

Communication skills

Team collaboration

Time management

Problem solving

Tools

Sales Hub

Job description

Supports digital sales efforts while executing campaigns accurately and efficiently. Delivers exceptional communication and reporting to all stakeholders. Candidates should have a genuine interest in digital media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard working.

• Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Steward any pilot programs with various markets related to new product rollouts or enhancements.
• Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
• Weekly team checks as assigned.
• Other duties assigned
• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
• Strong decision-making, problem solving and conceptual thinking abilities
• Meticulous attention to detail and excellent follow through
• Exceptional character with a high degree of integrity and business ethics
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
• Ability to learn quickly in a fast-paced environment.
• Ability to work with diverse personality types to meet time sensitive deadlines
• An interest in new digital media technologies and a desire to always be learning something new
• Ability to work independently and in a team environment
• Must be flexible and open to new ideas and methods
• Strong work ethic

The well-being of our employees is paramount.

For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs.

We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge.

Here are just a few of our programs:

• Paid Parental Leave
• 401K Plan with Employer Match
• Flexible Spending Accounts
• Employee Assistance Program
• Multiple Employee Dependent Scholarship Programs
• Commuter Flexible Spending
• Lifestyle Programs (Including incentives for healthy habits)
• Medical Infertility Services
• Corporate discount programs
• Employee Recognition/Service Awards
• And so much more! (Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility)

This Company is an Equal Opportunity Employer.

The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

COMPENSATION:$55k-$59K