Client Success & Growth Manager - AI Ad Tech

Dstillery; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Dstillery, a leading AI ad targeting company, is seeking a Client Success Manager to grow and retain a diverse client book. You’ll analyze campaign performance and present strategic recommendations to clients or partners, coordinating across internal teams to deliver outcomes.

In this client-facing role you will own satisfaction, retention, and growth, manage multiple relationships, and travel for in-person meetings or events as needed.

Qualifications

• 3+ years in client success or account management within ad tech or programmatic advertising.
• Experience with data analytics or reporting platforms.
• Strong presentation skills for communicating with executives.
• Excellent written and verbal communication.
• Ability to juggle multiple accounts and priorities across teams.
• Experience with Agentic AI and DSP UIs preferred.

Responsibilities

• Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
• Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
• Own client satisfaction, retention, and growth outcomes for your assigned accounts
• Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
• Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays)
• Lead clients through a smooth onboarding and product activation process
• Troubleshoot client issues on their behalf, coordinating across internal teams as needed
• Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams

Skills

Client success

Account management

Data analytics

Presentation skills

Excel/Sheets

Communication

Collaboration

Independent working

Tools

Tableau

DOMO

Google Analytics

Salesforce

Job description

Dstillery, a leading AI ad targeting company, is seeking a Client Success Manager to grow and retain a diverse client book. You’ll analyze campaign performance and present strategic recommendations to clients or partners, coordinating across internal teams to deliver outcomes.

In this client-facing role you will own satisfaction, retention, and growth, manage multiple relationships, and travel for in-person meetings or events as needed.