Strategic Client Success Manager Digital Ad Tech

ReachTV; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

ReachTV is seeking a Client Success Manager to manage agency and brand relationships, ensure seamless campaign execution across programmatic and direct channels, and deliver strategic insights.

The role blends analytics and relationship management, delivering white-glove service, onboarding new clients, and collaborating with Sales, Operations, Engineering, and Programmatic teams to drive retention and growth.

Qualifications

• 5+ years of experience in digital media, programmatic, or ad tech.
• Proven account management across 10+ clients.
• Familiarity with DSPs, SSPs, and DOOH ecosystem.
• Strong communication and relationship-building skills.
• Proficient with reporting tools like Excel, Looker, or Google Sheets.
• Thrives in a fast-paced startup environment.
• Experience with The Trade Desk, GAM, Place Exchange, or Vistar.

Responsibilities

• Serve as the primary contact for assigned clients with strategic support.
• Manage full campaign lifecycle across programmatic and direct channels.
• Provide data-driven recommendations to improve performance.
• Deliver white-glove service, building trust and anticipating client needs.
• Prepare performance insights, pacing updates, and reports for internal teams and clients.
• Lead onboarding for new clients ensuring all tech and strategy components are in place.
• Foster relationships through regular check-ins and strategic engagements.
• Collaborate with Sales, Operations, Engineering, and Programmatic teams to resolve issues.
• Monitor account health and campaign success using internal dashboards.
• Share insights to contribute to internal best practices.

Skills

Digital media

Account management

DSP/DOOH knowledge

Communication skills

Reporting tools

Startup mindset

Ad tech platforms

Tools

The Trade Desk

GAM

Place Exchange

Vistar

Job description

ReachTV is seeking a Client Success Manager to manage agency and brand relationships, ensure seamless campaign execution across programmatic and direct channels, and deliver strategic insights.

The role blends analytics and relationship management, delivering white-glove service, onboarding new clients, and collaborating with Sales, Operations, Engineering, and Programmatic teams to drive retention and growth.