Client Success & Front Desk Specialist

MBE CPAs; Scottsbluff (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k employer matching

Paid Time Off (PTO)

Tuition reimbursement and CPA support

FSA/HSA options

Supplemental insurance options

Performance-based bonuses

Job summary

MBE CPAs seeks a Client Success Representative to greet clients, manage front-desk activities, and provide administrative support to partners and staff in Scottsbluff, Nebraska. You will serve as a brand ambassador, delivering exceptional service to visitors and clients.

The role emphasizes strong communication, meticulous attention to detail, and the ability to handle schedules, documents, and inquiries with professionalism. Experience in a receptionist or admin role is valued.

Qualifications

• Experience in a receptionist or administrative support role is preferred.
• Strong communication and customer service skills for in-person, phone, and email interactions.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic office equipment.
• Attention to detail and accuracy in handling documents and schedules.

Responsibilities

• Greet and direct clients and visitors by phone, email, or in person.
• Provide administrative support to the team including scheduling, correspondence, and document handling.
• Assist clients with requested information, delivery of documents, and payments; support payroll and tax-related tasks as needed.
• Support CPA staff with preparing paperwork and delivering tax returns to clients.

Skills

Microsoft Office

Customer service

Communication skills

Attention to detail

Receptionist experience

Education

High school diploma

Tools

Outlook

Job description

MBE CPAs seeks a Client Success Representative to greet clients, manage front-desk activities, and provide administrative support to partners and staff in Scottsbluff, Nebraska. You will serve as a brand ambassador, delivering exceptional service to visitors and clients.

The role emphasizes strong communication, meticulous attention to detail, and the ability to handle schedules, documents, and inquiries with professionalism. Experience in a receptionist or admin role is valued.