Client Success & Event Account Specialist

Focus; Nashville (TN); On-site; USD 45,000 - 55,000; Full time

Job summary

BBJ La Tavola in Nashville, TN is seeking a friendly, professional Customer Service Representative to connect customers with products and services, answer questions, process orders, and support the Sales team. You will assist showroom guests, collect event details, handle payments, open accounts, and maintain accurate records while delivering outstanding service.

Evening or weekend shifts may be required. Experience in events or hospitality is a plus; strong communication, multitasking, and

Qualifications

• A history of providing exceptional customer service.
• Friendly, professional etiquette in interfacing with customers on the phone.
• Strong work ethic with ability to manage multiple priorities in a fast-paced setting.
• Ability to develop rapport with customers and communicate clearly.
• Attention to detail and ability to multitask.
• Experience in events or hospitality is a plus.

Responsibilities

• Service clients via online chat and phone inquiries.
• Assist showroom customers with linen selections for events.
• Support Sales by producing quotes and processing credits.
• Take payment information and collect addresses and contact numbers.
• Open customer accounts and maintain accurate records.
• Resolve product or service issues and ensure customer satisfaction.
• Uphold excellent service standards and professionalism.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Detail oriented

Teamwork

Microsoft Office

Event/Hospitality knowledge

Flexible hours

Tools

Microsoft Outlook

Microsoft Teams

MS Word

Job description

BBJ La Tavola in Nashville, TN is seeking a friendly, professional Customer Service Representative to connect customers with products and services, answer questions, process orders, and support the Sales team. You will assist showroom guests, collect event details, handle payments, open accounts, and maintain accurate records while delivering outstanding service.

Evening or weekend shifts may be required. Experience in events or hospitality is a plus; strong communication, multitasking, and