Event Services & Accounts Specialist

Focus; Milwaukee (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

BBJ La Tavola in Milwaukee is seeking a customer service associate to act as a liaison between customers and clients nationwide. You will answer product questions, process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

Responsibilities include assisting showroom clients with linen choices for events, coordinating with the Sales team on quotes and contracts, and maintaining accurate records while delivering exceptional service, often during evenings or

Qualifications

• Experience providing exceptional customer service.
• Professional etiquette and courtesy when interfacing with customers by telephone.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Attention to accurate detail and strong recordkeeping.

Responsibilities

• Service clients that participate in online chat and field questions.
• Answer phone calls to assist customers with inquiries.
• Support Sales by preparing quotes/contracts and processing memos.
• Assist showroom customers on linen selections for events.
• Take payments and collect addresses and contact details.
• Open customer accounts by recording information.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Microsoft Office

Tools

Microsoft Office

Job description

BBJ La Tavola in Milwaukee is seeking a customer service associate to act as a liaison between customers and clients nationwide. You will answer product questions, process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.

Responsibilities include assisting showroom clients with linen choices for events, coordinating with the Sales team on quotes and contracts, and maintaining accurate records while delivering exceptional service, often during evenings or