Client Success Engineer — SaaS Training & Support

KODE Labs, inc.; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Discretionary Bonus Program

Flexible Paid Time Off

Dynamic team and challenging projects

Welcoming and friendly work environment

Regular social events and activities

Job summary

A real estate technology company is looking for a Client Success Engineer to help clients effectively adopt and utilize the KODE OS platform. The role involves delivering training programs, gathering client feedback, and being a critical liaison for technical support. Strong interpersonal skills and prior experience in client-facing roles are essential. The company offers a competitive salary and fosters a welcoming work environment. Join a team celebrated for its innovative approach to smart building solutions.

Qualifications

• Experience in facilities management, smart building deployments, or system integration.
• Proven ability to assess and measure quantitative performance benchmarks.
• Skilled at managing multiple clients and issue resolution.

Responsibilities

• Deliver client training programs for effective use of KODE OS.
• Gather client feedback and make necessary platform adjustments.
• Conduct regular check-ins with end users for continued success.

Skills

Client-facing roles

Facilities management

Technical support

Strong interpersonal skills

Excellent communication skills

Job description

A real estate technology company is looking for a Client Success Engineer to help clients effectively adopt and utilize the KODE OS platform. The role involves delivering training programs, gathering client feedback, and being a critical liaison for technical support. Strong interpersonal skills and prior experience in client-facing roles are essential. The company offers a competitive salary and fosters a welcoming work environment. Join a team celebrated for its innovative approach to smart building solutions.