Client Success Engineer

KODE Labs, inc.; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Discretionary Bonus Program

Flexible Paid Time Off

Dynamic team and challenging projects

Welcoming and friendly work environment

Regular social events and activities

Job summary

A real estate technology company is looking for a Client Success Engineer to help clients effectively adopt and utilize the KODE OS platform. The role involves delivering training programs, gathering client feedback, and being a critical liaison for technical support. Strong interpersonal skills and prior experience in client-facing roles are essential. The company offers a competitive salary and fosters a welcoming work environment. Join a team celebrated for its innovative approach to smart building solutions.

Qualifications

• Experience in facilities management, smart building deployments, or system integration.
• Proven ability to assess and measure quantitative performance benchmarks.
• Skilled at managing multiple clients and issue resolution.
• Ability to assess and measure performance benchmarks and ROI for infrastructure energy optimizations.
• Experience delivering training sessions and creating related materials (reports, close-out packages).
• Strong interpersonal and communication skills; able to build trust and maintain relationships.

Responsibilities

• Deliver client training programs for effective use of KODE OS.
• Gather client feedback and make necessary platform adjustments.
• Conduct regular check-ins with end users for continued success.
• Conduct check-ins with end users for up to 12 months to ensure ongoing platform success.
• Act as the primary escalation point for support tickets, coordinating with Mission Control.
• Document common client challenges to improve deployment standards and user experience.

Skills

Client-facing roles

Facilities management

Technical support

Strong interpersonal skills

Excellent communication skills

ROI KPI measurement

Training materials creation

Interpersonal skills

Multitasking & follow-up

Clear communication

Job description

• Date Opened 12/01/2025
• Country United States

Job Description

KODE Labs is seeking a Client Success Engineer, to ensure that end users of the KODE OS platform successfully adopt and integrate the technology into their operations, driving measurable improvements in efficiency and performance. In this role, you will serve as a trusted advisor to clients, guiding them through onboarding, training, and ongoing engagement to maximize the platform’s value.

Beyond training, you will play a pivotal role in ensuring that client feedback is captured, technical issues are addressed, and best practices are continuously refined to enhance user experience. As the key escalation point for engineering-related challenges, you will work closely with the Mission Control and deployment teams to troubleshoot, resolve, and preemptively mitigate issues that could impact client success.

Ultimately, you will be responsible for ensuring seamless client experiences, fostering strong relationships, and driving the successful adoption of KODE OS solutions.

WHAT YOU WILL DO:

• Deliver standard and custom created client training programs to end users that allows them to effectively use the KODE OS platform for their intended operations
• Gathering client feedback and making fixes / enhancements to ensure the platform is adjusted to support their unique needs adequately and objectives
• Provide close-out packages that confirm successful training and detail how KODE OS has enhanced client operations.
• Conduct standard and needs-based check-ins with end users at set time intervals for up to 12 Mos to ensure continued success with the platform
• Act as the primary escalation point for support tickets, resolving issues directly or coordinating with Mission Control.
• Document common client challenges in order to collaborate with the deployment team to improve implementation standards and user experience.

Requirements

Experience in facilities management, smart building deployments, or system integration.

Strong background in client-facing roles, such as sales engineering, technical account management, or strategic project management.

Direct experience in client success or technical support, preferably within a SaaS or PropTech environment.

Proven ability to assess and measure quantitative performance benchmarks and ROI for infrastructure and energy optimizations

Exposure to delivering standard or customized training sessions and creating related materials (reports, close-out packages).

Strong interpersonal skills to build client trust, maintain relationships, and ensure client success.

Skilled at managing multiple clients, tasks, and ensuring timely follow-ups and issue resolution.

Excellent communication skills, both technical and non-technical.

• Competitive salary based on experience
• Discretionary Bonus Program
• Dynamic team and challenging projects
• Flexible Paid Time Off
• Welcoming and friendly work environment
• Regular social events and activities

Join the Team

KODE Labs is a real estate technology company founded in 2017 with a mission to change the way people, buildings and systems operate. Headquartered in Detroit, Michigan, we are a driving force behind the adoption of smart building technology. To scale our presence across the globe, we depend on our team of talented, ambitious people who go above and beyond to create value for our clients.

When you join the KODE Labs team you can create your own career. Whether you have years of experience or are just starting, we help you realize your full potential and achieve your goals.

If KODE Labs sounds like the place for you, we’d love to hear your story, so please apply through our online application form.Only shortlisted candidates will be contacted.