Client Success & Engagement Specialist

Market Value Inc.; Milwaukee (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Market Value Southwest in Milwaukee, WI seeks a personable Client Relations Associate to build relationships with prospective and existing clients through direct, face-to-face interactions. You will understand client needs, provide personalized product information, and guide customers toward suitable options.

The role emphasizes effective communication, rapport-building, and professional service to support engagement and sales goals. On-site position with standard business hours.

Qualifications

• Bachelor's degree or 1–2 years in client relations, sales, customer engagement, hospitality, communications, or a related field.
• Strong verbal communication and interpersonal skills.
• Ability to establish rapport and build positive client relationships.
• Professional, friendly, and approachable communication style.
• Strong listening skills and ability to understand individual preferences.
• Comfortable discussing products, services, and purchasing options.
• Good organizational skills and attention to detail.

Responsibilities

• Establish positive connections with prospective and existing clients through professional interactions.
• Engage clients to understand interests, expectations, and purchasing priorities.
• Provide personalized information about available products and services.
• Recommend suitable offerings based on client preferences.
• Explain product features, service benefits, and purchasing options.
• Assist clients with evaluating different packages and available selections.
• Communicate current promotions and relevant product information.
• Document relevant client preferences and completed interactions when required.
• Support client engagement and sales-related objectives through direct interactions.
• Participate in product briefings and scheduled team discussions.

Skills

Verbal communication

Interpersonal skills

Listening skills

Organization

Education

Bachelor's degree or 1–2 years in client relations or related field

Job description

Market Value Southwest in Milwaukee, WI seeks a personable Client Relations Associate to build relationships with prospective and existing clients through direct, face-to-face interactions. You will understand client needs, provide personalized product information, and guide customers toward suitable options.

The role emphasizes effective communication, rapport-building, and professional service to support engagement and sales goals. On-site position with standard business hours.