Client Success Director, Insurance Services

adpinternalcareers; El Paso (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Benefits start Day 1

Paid time off

Diversity & Inclusion programs

Job summary

ADP is seeking a Director, Client Service in Insurance Services to lead multiple teams, drive client satisfaction, and optimize service delivery. The role focuses on strategy, budgeting, and cross-functional collaboration to ensure outstanding client outcomes.

The position requires guiding a virtual organization, enhancing retention, and aligning with corporate priorities while delivering measurable results for clients and ADP.

Qualifications

• Bachelor's degree is required.
• 8+ years in a service or HCM consulting organization.
• At least 5 years of people leadership experience.
• Commercial Business Insurance experience preferred.
• Military experience in teamwork and leadership is valuable.

Responsibilities

• Lead strategy for servicing and supporting the P&C book of business.
• Improve availability and resolution of client inquiries.
• Own budgets, goals, and incentive initiatives for the service function.
• Drive client experience, retention, and NPS goals.
• Develop and sustain service strategies across a virtual, matrixed organization.
• Collaborate with leadership to enhance associate engagement and development.

Skills

Client relationship management

Strategic planning

People leadership

Cross-functional collaboration

Education

Bachelor's degree

MBA (preferred)

Job description

ADP is seeking a Director, Client Service in Insurance Services to lead multiple teams, drive client satisfaction, and optimize service delivery. The role focuses on strategy, budgeting, and cross-functional collaboration to ensure outstanding client outcomes.

The position requires guiding a virtual organization, enhancing retention, and aligning with corporate priorities while delivering measurable results for clients and ADP.