Client Success & CRM Operations Specialist (Fully Remote)

Hire Hangar; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Client Success CRM Operations Specialist to guide the client journey from lead qualification through onboarding and retention. This full-time, hands-on role blends high-volume client communication with precise CRM management and sales pipeline support.

The ideal candidate will manage communications across email, SMS, phone, and CRM platforms, qualify leads, and maintain accurate client data while supporting seamless handoffs to the sales team.

Qualifications

• Experience in client success, customer support, CRM operations, or sales support roles with hands-on CRM platform use.
• Proven experience with lead qualification, follow-up management, and sales handoff processes.
• Strong attention to detail with a focus on data accuracy and excellent English communication.

Responsibilities

• Manage high-volume inbound and outbound client communication across email, SMS, phone, and CRM platforms while meeting fast response-time targets.
• Qualify leads by collecting key information and prepare complete prospect profiles for the sales team.
• Maintain complete and accurate client and prospect records, including data cleansing, enrichment, and case notes.

Skills

CRM operations

Lead qualification

Data accuracy

Client communication

Tools

GoHighLevel

HubSpot

Google Workspace

Airtable

Slack

Zoom

Job description

• We are seeking a Client Success CRM Operations Specialist to manage the client journey from lead qualification through onboarding and retention.
• This full-time, hands‑on role combines high-volume client communication with accurate CRM management and sales pipeline support.

Key Responsibilities:

• Manage high-volume inbound and outbound client communication across email, SMS, phone, and CRM platforms while meeting fast response-time targets.
• Qualify leads by collecting key information and prepare complete prospect profiles for the sales team.
• Maintain complete and accurate client and prospect records, including data cleansing, enrichment, and case notes.

Required Qualifications:

• Experience in client success, customer support, CRM operations, or sales support roles with hands‑on CRM platform use.
• Proven experience with lead qualification, follow‑up management, and sales handoff processes.
• Strong attention to detail with a focus on data accuracy and excellent English communication.

Tools & Technology:

• GoHighLevel, HubSpot, Google Workspace, Airtable, Slack, Zoom, and other remote collaboration tools.

Hire Hangar connects top talent with vetted employers, offering competitive pay and real growth opportunities. They work with fast‑growing global companies and build long‑term careers for their contractors.