Client Success Manager (Remote)

SmartScale360; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work allowance

Flexible schedule

Job summary

SmartScale360 is recruiting a Client Success Manager to manage client relationships and oversee onboarding and growth for U.S.-based clients. This remote role emphasizes strong English communication and collaboration with cross-functional teams.

You will coordinate onboarding, conduct business reviews, and ensure client satisfaction through proactive engagement and account health monitoring, all in a remote South America setting.

Qualifications

• 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, or related fields.
• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred.
• Strong verbal and written English communication skills.
• Proven experience managing client relationships, onboarding, and retention.
• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams.
• Strong problem-solving skills for handling client concerns and escalations.
• Experience conducting client check-ins, business reviews, or account reviews.
• Familiarity with CRM systems, account management platforms, and project management tools.
• Strong organizational and time-management skills; able to multi-task.
• Self-motivated, detail-oriented, and comfortable working remotely.
• Recruitment or staffing experience is a strong advantage.

Responsibilities

• Manage assigned client accounts and be the main contact throughout the customer lifecycle.
• Build and maintain long-term client relationships through proactive communication.
• Lead client onboarding and implementation, ensuring a smooth transition from sales to operations.
• Understand client goals and ensure services align with their business needs.
• Conduct regular client check-ins, account reviews, and performance updates.
• Monitor client satisfaction, engagement, and service performance.

Skills

Client Success

Account Management

Customer Experience

CRM Systems

English Communication

Remote Work

Recruitment/ Staffing

Tools

HubSpot

Salesforce

Zoho

Slack

MS Teams

Zoom

Google Workspace

Asana

ClickUp

Monday.com

Job description

Location: Remote (South America)

About the Role

SmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients.

You’re a Strong Fit If You Have:

• 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
• Experience managing U.S.-based clients or working with U.S. companies is strongly preferred
• Strong verbal and written English communication skills, with confidence communicating directly with clients
• Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
• Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
• Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
• Experience conducting client check-ins, business reviews, performance updates, or account reviews
• Familiarity with CRM systems, account management platforms, and project management tools
• Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
• Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
• Recruitment or staffing experience is a strong advantage

What You’ll Do:

• Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
• Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
• Lead client onboarding and implementation, ensuring a smooth transition from sales to operations
• Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
• Conduct regular client check-ins, account reviews, and performance updates
• Monitor client satisfaction, engagement, account health, and service performance

  Tools & Technology:

  • CRM: HubSpot, Salesforce, Zoho, or similar
  • Communication: Slack, Microsoft Teams, Zoom, Google Meet
  • Productivity: Google Workspace, Microsoft Office
  • Project Management: Asana, ClickUp, Monday.com, or similar

  Schedule:

  • Monday - Friday (flexibility is a plus)