Client Success Coordinator - Filmmaking Rentals

Arrow Studio Rentals; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Arrow Studio Rentals in North Hollywood is seeking a full-time Client Success Coordinator to guide clients through the order process from start to finish and ensure a seamless experience.

You will work closely with the VP of Sales and the rental equipment warehouse, handling administrative tasks, maintaining CRM records, and delivering outstanding customer service in a fast-paced office/warehouse setting.

Qualifications

• Strong communication, organizational and customer service skills.
• Interpersonal and relationship-building abilities.
• Proven time management and problem-solving skills.
• Project mindset: preparation, planning and execution.
• Ability to stay calm under pressure and work independently or in a team.
• Proficient in Office 365, QuickBooks and CRM systems.
• Minimum 1 year of customer service or sales experience.

Responsibilities

• Take client through order process from beginning to end and follow up for future orders.
• Complete varied administrative tasks to support all departments.
• Follow defined service and sales processes.
• Provide excellent customer service.
• Maintain an organized and clean work environment.
• Communicate professionally with phone and email etiquette.

Skills

Client comms

Organizational skills

Customer service

Interpersonal skills

Time management

Problem solving

Project mindset

Teamwork

Office 365

QuickBooks

CRM systems

1+ year exp

Tools

Office 365

QuickBooks

CRM systems

Job description

Arrow Studio Rentals in North Hollywood is seeking a full-time Client Success Coordinator to guide clients through the order process from start to finish and ensure a seamless experience.

You will work closely with the VP of Sales and the rental equipment warehouse, handling administrative tasks, maintaining CRM records, and delivering outstanding customer service in a fast-paced office/warehouse setting.