Client Success Coordinator

Arrow Studio Rentals; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Arrow Studio Rentals in North Hollywood is seeking a full-time Client Success Coordinator to guide clients through the order process from start to finish and ensure a seamless experience.

You will work closely with the VP of Sales and the rental equipment warehouse, handling administrative tasks, maintaining CRM records, and delivering outstanding customer service in a fast-paced office/warehouse setting.

Qualifications

• Strong communication, organizational and customer service skills.
• Interpersonal and relationship-building abilities.
• Proven time management and problem-solving skills.
• Project mindset: preparation, planning and execution.
• Ability to stay calm under pressure and work independently or in a team.
• Proficient in Office 365, QuickBooks and CRM systems.
• Minimum 1 year of customer service or sales experience.

Responsibilities

• Take client through order process from beginning to end and follow up for future orders.
• Complete varied administrative tasks to support all departments.
• Follow defined service and sales processes.
• Provide excellent customer service.
• Maintain an organized and clean work environment.
• Communicate professionally with phone and email etiquette.

Skills

Client comms

Organizational skills

Customer service

Interpersonal skills

Time management

Problem solving

Project mindset

Teamwork

Office 365

QuickBooks

CRM systems

1+ year exp

Tools

Office 365

QuickBooks

CRM systems

Job description

Job Description Client Success Coordinator Arrow Studio Rentals is hiring for a full-time Client Success Coordinator. We are a production rental agency, located in North Hollywood. We provide quality supplies, vehicles and stages for filming needs. We offer competitive pay and a high energy, team focused environment. The Coordinator works closely with both the VP of Sales and the rental equipment warehouse to ensure a seamless process throughout the client experience from beginning to end.

Qualifications

• Strong communication, organizational & customer service skills
• Exceptional interpersonal and relationship building skills
• Proven time management and problem-solving skills
• Project management mindset: preparation, planning & execution
• Understand a sense of urgency while remaining calm under pressure
• Ability to work both independently and as a team
• Strong knowledge of Office 365, QuickBooks and CRM systems
• Minimum 1-year customer service or sales experience

Job Responsibilities

• Take client through order process from beginning to end & follow up for future orders.
• Complete varied administrative tasks to support all departments.
• Follow defined service and sales processes.
• Provide excellent customer service.
• Maintain an organized and clean work environment.
• Communicate professionally following appropriate phone and email etiquette.

Supervisory Responsibility

This position does not supervise other employees.

Work Environment

This job operates in an office/warehouse environment.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday-Friday 8:00AM-5:00PM but are subject to change and may rotate.

Additional Qualifications Include

• Must be 18 years of age
• Must be able to speak and read English
• Be authorized to work in the United States

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

Arrow Studio Rentals is a production rental house providing quality supplies, vehicles and studio space for filming needs throughout the Los Angeles area. We are a small and passionate group who is excited to meet high energy, likeminded individuals to join the team!

Arrow Studio Rentals is a production rental house providing quality supplies, vehicles and studio space for filming needs throughout the Los Angeles area. We are a small and passionate group who is excited to meet high energy, likeminded individuals to join the team!