Client Success Coordinator – Fast-Paced Relationship Builder

Ernest; Commerce (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ernest is seeking a Client Coordinator in Commerce, CA. This onsite role focuses on partnering with clients, supporting Client Relationship Managers, and delivering outstanding service. You will coordinate communications, manage orders, and keep client data accurate while contributing to a collaborative team environment.

The position requires strong communication, organization, and data‑entry skills, with a high‑volume email workload and a dedication to exceptional customer service.

Qualifications

• High school diploma or GED required.
• Proficiency with Microsoft Office (Word, Excel).
• Strong clerical, organizational, and data entry skills.
• Excellent verbal and written communication for client/internal interactions.
• Ability to manage large volumes of emails across accounts.
• Friendly, professional, dependable, and service‑oriented.

Responsibilities

• Build strong relationships with clients by understanding their business needs and history.
• Provide responsive, professional, and solutions‑oriented customer service.
• Support an assigned Client Relationship Manager with their portfolio of clients.
• Coordinate communications between clients, managers, and internal teams to ensure a great client experience.
• Identify opportunities to introduce additional products and solutions for clients.
• Ensure accurate and timely order processing and issue resolution with multiple departments.
• Maintain organized customer information and documentation.
• Manage a high volume of emails across multiple accounts and respond promptly.
• Perform clerical and administrative tasks to support the Client Coordinator department.
• Contribute to a positive, team‑oriented environment and Ernest's culture.

Skills

MS Office

Data entry

Communication

Email management

Organization

Customer service

Attention to detail

Education

High school diploma or GED

Tools

ERP systems

Job description

Ernest is seeking a Client Coordinator in Commerce, CA. This onsite role focuses on partnering with clients, supporting Client Relationship Managers, and delivering outstanding service. You will coordinate communications, manage orders, and keep client data accurate while contributing to a collaborative team environment.

The position requires strong communication, organization, and data‑entry skills, with a high‑volume email workload and a dedication to exceptional customer service.