Client Relationship Coordinator

Socket.dev; San Luis Obispo (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Ernest in California is seeking a Client Coordinator to provide day-to-day support to clients and collaborate with Client Relationship Managers. This onsite, full-time role requires organizational excellence, superior communication, and a commitment to service.

You will manage multiple client relationships, handle a high volume of email, maintain accurate records, and coordinate cross-department activities to ensure a seamless client experience.

Qualifications

• High school diploma or GED required.
• Proficiency with MS Office, including Word and Excel.
• Strong clerical, organizational, and data-entry skills.
• Excellent verbal and written communication for client and internal interactions.
• Ability to manage large volumes of emails across multiple accounts.
• Highly organized, detail-oriented and self-motivated.
• Friendly, professional and committed to customer service.

Responsibilities

• Build strong relationships with clients by understanding their business and needs.
• Provide responsive, professional, and solutions-oriented customer service.
• Support an assigned Client Relationship Manager with their portfolio.
• Coordinate communications between clients, managers, and support teams.
• Help identify opportunities to introduce additional products and solutions.
• Ensure accurate order processing and issue resolution with multiple departments.
• Maintain organized and accurate customer information and documentation.
• Handle a high volume of emails with prioritized responses.
• Perform clerical tasks supporting the Client Coordinator department.
• Contribute to a positive, team-oriented environment and Ernest’s culture.

Skills

MS Office

Data entry

Communication

Email management

Organization

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

ERP systems

Job description

Ernest in California is seeking a Client Coordinator to provide day-to-day support to clients and collaborate with Client Relationship Managers. This onsite, full-time role requires organizational excellence, superior communication, and a commitment to service.

You will manage multiple client relationships, handle a high volume of email, maintain accurate records, and coordinate cross-department activities to ensure a seamless client experience.