Client Success Coordinator

417 Magazine; Springfield, Northern (MO, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Four One Seven is seeking a Client Success Coordinator to serve as the primary day-to-day contact for assigned clients and own the successful execution of their campaigns from signed agreement through completion. This role ensures client expectations, assets and production requirements are accurate, complete and delivered on time so internal teams can fulfill what was sold.

Through proactive communication and operational excellence, you will create a seamless client experience contributing to

Qualifications

• Bachelor's degree in Business, Communications, Marketing or a related field.
• 3+ years of experience in client success, account management, and project coordination.
• Experience with CRM systems and project management software preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients, providing proactive communication and a consistently strong client experience.
• Own campaign execution from signed agreement through completion, ensuring all deliverables are accurate, on time, and aligned with client expectations.
• Review contracts and campaign details for accuracy, resolving discrepancies and confirming requirements before fulfillment begins.
• Coordinate campaign logistics and internal handoffs, including schedules, asset collection, approvals, production details and launch timelines.
• Manage campaign setup and trafficking across applicable advertising platforms and products, including Meta, Premium Selects, People Pics and placements.
• Maintain accurate campaign, client and communication records within CRM, production and advertising systems.
• Monitor account health and client satisfaction, proactively identifying and resolving risks, concerns or opportunities.
• Support Account Executives with renewals and business reviews by providing campaign performance insights and relevant context.
• Strengthen client relationships and retention through thoughtful touchpoints and reliable service.

Skills

Client communication

Campaign management

CRM experience

Attention to detail

Organization

Time management

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM software

Project management software

Job description

Are you a self-motivated, resourceful problem-solver with a “we’re all in this together” attitude? Are you passionate about connecting 417-landers to what’s best and what’s next in our community, helping them to fully enjoy their life in 417-land?

Four One Seven is a regional lifestyle company in southwest Missouri. The multimedia company owns and produces 417 Magazine, Biz 417, 417mag.com , biz417.com , 417 Custom Publishing and high impact thought leadership events.

Four One Seven is looking for a Client Success Coordinator. This position serves as the primary day-to-day contact for assigned clients following the sale and owns the successful execution of their campaigns from signed agreement through completion. This role ensures client expectations, campaign information, assets and production requirements are accurate, complete and delivered on time so internal teams can successfully fulfill what was sold.

Through proactive communication, exceptional service and operational excellence, the Client Success Coordinator creates a seamless client experience that contributes directly to campaign success, client satisfaction and long-term retention.

Additional duties include:

• Serve as the primary day-to-day contact for assigned clients, providing proactive communication, exceptional service and a consistently strong client experience.
• Own campaign execution from signed agreement through completion, ensuring all deliverables are accurate, on time and aligned with client expectations.
• Review contracts and campaign details for accuracy, resolving discrepancies and confirming requirements before fulfillment begins.
• Coordinate campaign logistics and internal handoffs, including schedules, asset collection, approvals, production details and launch timelines.
• Manage campaign setup and trafficking across applicable advertising platforms and products, including Meta partnerships, Premium Selects, People Pics and advertising placements.
• Maintain accurate campaign, client and communication records within CRM, production and advertising systems.
• Monitor account health and client satisfaction, proactively identifying and resolving risks, concerns or opportunities.
• Support Account Executives with renewals and business reviews by providing campaign performance insights, client feedback and relevant account context.
• Strengthen client relationships and retention through thoughtful touchpoints, responsiveness, problem-solving and consistent delivery of value.
• Manage multiple clients, campaigns and deadlines effectively, demonstrating strong organization, attention to detail, accountability, adaptability and collaboration.

The ideal candidate will excel in professional communication, have a strong attention to detail, demonstrate good judgment and the ability to evaluate tasks and prioritize effectively.

A Bachelor's degree in Business, Communications, Marketing or a related field, or an equivalent combination of education and professional experience is required, along with 3+ years of experience in client success, account management, and project coordinator. Experience with CRM systems and project management software preferred.

Evaluations and Outcomes:

The position will be evaluated after 90 days, followed by annual performance appraisals.

Working Conditions

Normal working conditions in an office environment absent extreme factors. Travel will be required, even after hours or on weekends, for local community events.