Client Success Coordinator

Built; Nashville (TN); On-site; USD 65,000 - 75,000; Full time

Job summary

An innovative firm is seeking a detail-oriented Client Success Coordinator to join their dynamic team. This entry-level role offers a unique opportunity to grow in a fast-paced environment, focusing on optimizing client-facing content and streamlining processes. You will support daily tasks while identifying inefficiencies and developing scalable solutions. With a strong emphasis on automation and operational efficiency, this position serves as a launchpad for a successful career in SaaS operations and customer success. Join a company committed to revolutionizing the construction industry and enjoy competitive benefits, including equity and unlimited PTO.

Benefits

Uncapped Vacation

Health/Dental/Vision Insurance

401k

Flexible Hours

Paid Family Leave

Professional Development Support

Qualifications

• Strong organizational skills and attention to detail are essential.
• Proactive mindset with a passion for system and process optimization.

Responsibilities

• Manage templates and develop evergreen content for self-service.
• Assist with data entry, reporting, and presentation preparation.

Skills

Organizational Skills

Proactive Mindset

Written Communication

Tech-Savvy

Interest in SaaS

Tools

Jira

Salesforce

Excel

Google Sheets

Helpdesk Platforms

AI Tools (ChatGPT)

Job description

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Company Overview

Built is a growth-stage company at the intersection of FinTech and PropTech. We aim to revolutionize the construction industry with technology and services that streamline the $1.4T U.S. market.

Our platform enhances efficiency, collaboration, transparency, and agility for industry stakeholders, including lenders, asset managers, developers, home builders, and contractors. Since 2015, we've partnered with over 140 top financial institutions in North America, including many of the largest U.S. construction lenders. With a recent valuation of $1.5B, we're on a growth trajectory and seeking talented individuals to join our journey.

About The Role

We seek a detail-oriented, tech-savvy, and motivated individual for the Client Success team as a Client Success Coordinator. This entry-level role offers growth opportunities, starting with task execution and evolving into strategic responsibilities, especially in automation, content optimization, and operational efficiency.

You will support daily tasks initially but will have the opportunity to identify inefficiencies and develop scalable solutions to empower clients and CSMs.

Key Responsibilities

• Optimize and Automate Client-Facing Content: Manage templates, identify automation opportunities, and develop evergreen content for self-service.
• Provide Tactical & Administrative Support to CSMs: Assist with data entry, reporting, and presentation preparation, streamlining processes.
• Grow Into a Process Optimizer: Analyze workflows, recommend improvements, and develop systems to enhance team performance.

Qualifications

Required

• Strong organizational skills and attention to detail
• Proactive mindset with a passion for system and process optimization
• Clear written communication skills
• Tech-savvy and eager to learn new tools
• Interest in SaaS, customer success, and operations

Preferred (Nice To Have)

• Experience with Jira, Salesforce, Excel/Google Sheets, Helpdesk platforms, or AI tools like ChatGPT
• Experience creating or editing client-facing content or internal knowledge bases
• Exposure to customer success, support, enablement, or marketing operations

Why This Role is Unique

This is more than a support role—it's a launchpad. You’ll work on meaningful projects from day one and be encouraged to drive change. It’s an excellent opportunity for fast-tracking into SaaS operations, client success, and automation.

Salary ranges from $65,000 to $75,000 USD annually, with benefits including equity, comprehensive health coverage, unlimited PTO, and more.

Perks

• Disrupt an industry
• Competitive benefits: uncapped vacation, health/dental/vision insurance, 401k
• Robust compensation including salary and equity
• Flexible hours, paid family leave, ERGs, mentorship
• Professional development support

We value diversity and inclusion, committed to fair hiring practices and an inclusive workplace.