Client Success Coordinator

Built Technologies; Nashville (TN); On-site; USD 65,000 - 75,000; Full time

Job summary

Join a dynamic growth-stage company at the forefront of FinTech and PropTech as a Client Success Coordinator. This entry-level position offers a unique opportunity to make a meaningful impact by optimizing client-facing content and supporting a talented team. You'll be empowered to identify inefficiencies and implement scalable solutions, paving the way for your career in SaaS operations and customer success. With a robust compensation package, including competitive benefits and the chance to work with industry leaders, this role is your launchpad into a rewarding future. If you're ready to drive change and grow in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Unlimited PTO

Health Insurance

Dental Insurance

Vision Insurance

401k

Flexible Working Hours

Paid Family Leave

Learning Grant Program

Mentorship Opportunities

Qualifications

• Strong organizational skills and attention to detail are essential.
• A proactive mindset with a passion for optimizing systems is required.
• Clear written communication skills are necessary.

Responsibilities

• Optimize and automate client-facing content for efficiency.
• Provide tactical support to Client Success Managers.
• Analyze workflows to recommend improvements.

Skills

Organizational Skills

Attention to Detail

Written Communication

Proactive Mindset

Tech Savvy

Education

Bachelor's Degree

Tools

Jira

Salesforce

Excel

Google Sheets

Helpdesk Platforms

AI Tools

Job description

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

About the Role
We’re seeking a detail-oriented, tech-savvy, and motivated individual to join our Client Success team as a Client Success Coordinator. This entry-level role is designed as a growth opportunity, starting with task execution and evolving into strategic ownership—especially in automation, content optimization, and operational efficiency.

You’ll begin by supporting day-to-day tasks, but your real impact will come from identifying inefficiencies and building smarter, scalable solutions that empower both our clients and Client Success Managers (CSMs).

Key Responsibilities

Optimize and Automate Client-Facing Content

Own and maintain a library of client-facing templates, including emails, scripts, FAQs, and onboarding resources

Identify opportunities to automate and scale communications for Essential-tier clients

Draft and refine evergreen content that enables clients to self-serve and maximize value without constant CSM involvement

Provide Tactical & Administrative Support to CSMs

Support data entry, reporting, and the preparation of client-facing presentations

Collaborate with CSMs to streamline preparation and reduce turnaround time for deliverables

Grow Into a Process Optimizer

Observe and analyze how CSMs engage with clients to identify workflow inefficiencies

Recommend and implement improvements using technology, templates, or tools

Develop lightweight systems or processes that improve team efficiency and performance

Qualifications

Required

Strong organizational skills and attention to detail

A proactive mindset with a passion for optimizing systems and processes

Clear and consistent written communication skills

Tech-savvy with a willingness to learn new tools

Excited to build foundational experience in SaaS, customer success, and operations

Preferred (Nice to Have)

Familiarity with tools such as Jira, Salesforce, Excel/Google Sheets, Helpdesk platforms, or AI tools like ChatGPT

Experience creating or editing client-facing content or internal knowledge bases

Exposure to customer success, support, enablement, or marketing operations environments

Why This Role is Unique
This isn’t just a support role — it’s a launchpad. From day one, you’ll take on meaningful work and be encouraged to ask “why” and drive change. If you’re looking for a fast-track into SaaS operations, client success, and automation, this role offers both foundational experience and room to grow.

Built’s salary range for this position is $65,000 - 75,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

• The rare opportunity to radically disrupt an industry
• Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
• Robust compensation package including base salary and equity
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

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