Client Success Coach - Men’s Program

Raleigh Rescue Mission; Raleigh (NC); On-site; USD 40,000 - 64,000; Full time

Job summary

Raleigh Rescue Mission in Raleigh, NC is seeking a Client Success Manager for the Men’s Program. You will lead client engagements, build progress plans, coach clients toward milestones, and coordinate resources to support personal transformation.

This role emphasizes relationship-building, accountability, and a Christ-centered approach as part of our New Life Program, with a Monday–Friday on-site schedule and a focus on moving clients toward long-term stability.

Qualifications

• Experience in case management, training, coaching or counseling diverse clients.
• Strong administration and data entry skills with attention to detail.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Engage prospective and current clients to maximize space usage and services.
• Lead onboarding and develop Client Success Plans with clear goals and dates.
• Meet with clients weekly to review progress and milestones.
• Coordinate resources and follow up on suggested actions and outcomes.
• Maintain accurate documentation per SOPs and update leadership scorecards.

Skills

Case management

Coaching

Goal setting

Customer service

English communication

Education

Bachelor's degree in social services or health services, preferred

Job description

Raleigh Rescue Mission in Raleigh, NC is seeking a Client Success Manager for the Men’s Program. You will lead client engagements, build progress plans, coach clients toward milestones, and coordinate resources to support personal transformation.

This role emphasizes relationship-building, accountability, and a Christ-centered approach as part of our New Life Program, with a Monday–Friday on-site schedule and a focus on moving clients toward long-term stability.