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Client Success Coach

Impact Clients

United States

Remote

USD 35,000 - 72,000

Full time

Yesterday

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Job summary

Impact Clients, a leading online education platform, is looking for a full-time Client Success Coach. In this role, you will mentor clients, ensure their success in coaching programs, and manage various communication channels while contributing to content development. This remote position demands exemplary communication skills, a passion for coaching, and a commitment to client success.

Benefits

Flexible working hours

Commission opportunities

Qualifications

Fluent, accent-neutral English speaker.
Comfortable with tools like Loom, Calendly, Slack.
High attention to detail and ability to innovate processes.

Responsibilities

Conduct onboarding and check-in coaching calls with clients.
Message clients daily to hold them accountable to their goals.
Create training materials to improve client experience.

Skills

Communication

Mentorship

Interpersonal Skills

Attention to Detail

Tools

ActiveCampaign

Slack

Calendly

GSuite

CRM

3 days ago Be among the first 25 applicants

This range is provided by Impact Clients. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $72,000.00/yr

We're looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu's online education company. Our mission is simple: help everyday people launch impactful online coaching businesses that transform lives—starting with their own.

If you're someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people's lives, keep reading.

About Us:

Richard Yu is an online business coach with:

100K+ subscribers on YouTube → https://youtube.com/richardyu1
A growing personal brand on Instagram → https://instagram.com/richardyuzee

Our company is faith-driven, fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:

This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you'll work 6-8 hours per day, and some days will require a little more effort of up to 9+ hours (rarely required), with rotating Saturday coverage (1x/month for 4-5 hours).

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we're in the coaching business.

Requirements

Here are the requirements:

You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
You will be conducting new onboarding calls daily to welcome in new students
You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed
You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
Weekly group coaching calls answering client questions
Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience
Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change
You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential
You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:

A coach or mentor at heart—you love helping people
Clear, professional communicator (spoken and written English)
Able to handle fast-paced environments, multiple clients, and changing priorities
Willing to grow with us long-term (3+ years)—this isn't a side hustle
Open to feedback and constructive coaching (we'll train you, but we expect growth)
Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

WHO THIS IS NOT FOR:

You have another full-time job or multiple freelance clients
You struggle with structure, deadlines, or fast execution
You dislike being challenged to improve daily

Benefits

Base Salary: $3,000-$6,000 USD/month (depending on experience)

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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