Marketing Client Success Coach

GeniusVets; Jacksonville (FL); Remote; USD 55,000 - 65,000; Full time

Job summary

Join GeniusVets as a Client Success Coach and play a key role in enhancing client relationships through strategic marketing support. You'll manage around 30 accounts, ensuring client growth and satisfaction by leveraging your expertise in digital marketing and client engagement. This full-time remote role offers competitive salary, generous benefits, and the chance to make a positive impact in the veterinary industry.

Benefits

Excellent Medical, Dental, and Vision Insurance

Generous employer contribution to retirement plan (401K)

10 days of vacation during the first year

Technology allowance

Qualifications

• Passionate about client-facing marketing support.
• Comfortable with basic website editing.
• Effective in managing client communications.

Responsibilities

• Manage ~30 client accounts with regular check-ins.
• Provide monthly performance reports and recommendations.
• Assist with onboarding new clients and addressing inquiries.

Skills

Communication

Empathy

Client Management

Analytical Skills

Organization

Social Media Engagement

Education

1–2 years’ experience in digital marketing, account management, or client success roles

Tools

HTML

CMS (like Drupal or WordPress)

Job description

3 days ago Be among the first 25 applicants

We are a premier platform to improve pet health – connecting pet parents with quality veterinarians and proven pet care advice from DVMs. Our mission is to create better pet health by providing a platform that educates and unites pet owners and veterinarians. Our team works to engage veterinarians and empower them to be better business owners by providing them with digital marketing strategies and resources. We do this through industry events, ownership symposiums, speaking engagements, marketing consultations, and professional services such as websites, social media management, reputation management, strategic coaching, content creation, and many other direct solutions for our clients. We're the highest-performing digital marketing company in the veterinary industry. We achieve these results because we have invested the time, talent, and resources to develop programs based on the real needs and behavior of today's consumers. Veterinary clients have changed. Engaging them requires a whole new approach to veterinary communications. GeniusVets makes it happen.

Why This Role Matters

• As a primary point of contact for our coached clients, you are perfectly positioned to build rapport and foster their success. This is the ideal role for someone with an exceptional passion for building client relationships and seeing your clients succeed.
• You will be instrumental in understanding the needs of your client and using our proven program of marketing strategies to help them reach their goals.
• With your coaching, you help amplify your clients' reach, loyalty, and growth.

What You Bring

• Passion for client-facing, strategic marketing support—exceptional communication, empathy, and rapport-building.
• 1–2 years’ experience in digital marketing, account management, or client success roles.
• Comfort with basic website editing (e.g., HTML, CMS like Drupal or Wordpress).
• Familiarity with social media platforms and content creation—from calendar planning to community engagement.
• Strong organizational skills; reliable, self-motivated, and comfortable thriving in a remote, high-impact environment.
• Effective in client management and meeting facilitation, skilled in communication and detailed feedback handling
• An analytical mindset, proficient in understanding marketing metrics, and comfortable translating them into clear recommendations

Client Communication & Relationship Management

• Hold monthly check-ins with each assigned client and remain available via phone, email, or video as needed.
• Support clients in fully utilizing our programs by answering questions, addressing challenges, and tracking progress toward their goals.

Client Onboarding & Program Adoption

• Assist in the onboarding of new clients thoroughly—ensure training, content implementation, and full program and product adoption to fulfill the obligations specified within the client services agreement.
• Address client inquiries quickly, troubleshoot issues with team members, and ensure all matters are resolved within SLA timeframes.
• Regularly monitor and troubleshoot client dashboards (social, reviews, etc.) to ensure functionality and escalate issues when necessary.

Website Management

• Review client websites weekly to identify and escalate potential issues.
• Perform basic content updates, including adding, editing, and removing copy, as well as simple HTML changes (e.g., formatting, links, media embeds).

Performance Reporting & Strategic Guidance

• Provide monthly reports summarizing marketing and advertising performance, along with education and recommendations for improvement.
• Identify opportunities to highlight client success, gather testimonials, and develop case studies that demonstrate platform impact.

Social Media & Reputation Support (specific clients where applicable)

• Collaborate with clients to understand their needs for managed social content and review responses.
• Deliver monthly social media calendars using pre-made and custom templates.
• Monitor, engage with, and escalate reviews and social activity.

Growth & Expansion Support

• Spot opportunities for clients to benefit from additional GeniusVets products or services.
• Use performance metrics to spark excitement, build trust, and guide upsell conversations.

Picture This!

You join our team in a full-time, 100% remote position and report to a Client Success Manager and are supported by a team of other Success Coaches. You manage ~30 client accounts, which includes meeting with each client at least once a month.

Other important details:

• This role routinely uses standard office equipment such as computers and phones.
• Candidates must have internet access with enough speed to perform essential duties.
• 70-80% of your time will be spent with clients
• 20-30% of your time will be spent on other duties that include (but are not limited to) monitoring and replying to emails, updating internal systems, and continued education/training
• Optional travel to industry events

Note: This is a remote position that requires working with clients in various time zones.

Not Required (But Helpful)

• Experience in the veterinary industry
• Basic understanding of SEO (search engine optimization)
• Other types of marketing experience is a plus
• Basic website editing such as adding, editing and removing content and basic HTML (Drupal)
• Drupal (client website platform)
• Slack (internal communication)
• Zoom (internal and external meetings)
• FreshDesk (knowledge base and support ticketing system)
• Proprietary social media management, reviews management, directory optimization, and analytics platforms

This salaried position starts at $55,000-65,000/yr with opportunities for incentives and profit-sharing bonuses.

• Excellent Medical, Dental, and Vision Insurance w/ generous employer contribution
• Voluntary STD, LTD, and Supplemental Life Insurance
• 401K
• Paid holidays, sick/wellness leave, and 10 days of vacation during the first year + more time accrued with tenure
• Technology allowance to cover a computer and other tools necessary to do your best work
• We are a remote workforce, which means you can work from anywhere and set your own hours (with overlap to facilitate coordination with the team, prospects, and clients)
• You will be joining a FUN, high EQ, people-first culture, where you will work alongside some of the best people in the industry and have ample opportunity for mentorship and skills development
• Impactful work that helps small business owners, pet owners, and pets

About Us

We are a premier platform to improve pet health – connecting pet parents with quality veterinarians and proven pet care advice from DVMs. Our mission is to create better pet health by providing a platform that educates and unites pet owners and veterinarians. Our team works to engage veterinarians and empower them to be better business owners by providing them with digital marketing strategies and resources. We do this through industry events, ownership symposiums, speaking engagements, marketing consultations, and professional services such as websites, social media management, reputation management, strategic coaching, content creation, and many other direct solutions for our clients. We're the highest-performing digital marketing company in the veterinary industry. We achieve these results because we have invested the time, talent, and resources to develop programs based on the real needs and behavior of today's consumers. Veterinary clients have changed. Engaging them requires a whole new approach to veterinary communications. GeniusVets makes it happen.

Why This Role Matters

• As a primary point of contact for our coached clients, you are perfectly positioned to build rapport and foster their success. This is the ideal role for someone with an exceptional passion for building client relationships and seeing your clients succeed.
• You will be instrumental in understanding the needs of your client and using our proven program of marketing strategies to help them reach their goals.
• With your coaching, you help amplify your clients' reach, loyalty, and growth.

What You Bring

• Passion for client-facing, strategic marketing support—exceptional communication, empathy, and rapport-building.
• 1–2 years’ experience in digital marketing, account management, or client success roles.
• Comfort with basic website editing (e.g., HTML, CMS like Drupal or Wordpress).
• Familiarity with social media platforms and content creation—from calendar planning to community engagement.
• Strong organizational skills; reliable, self-motivated, and comfortable thriving in a remote, high-impact environment.
• Effective in client management and meeting facilitation, skilled in communication and detailed feedback handling
• An analytical mindset, proficient in understanding marketing metrics, and comfortable translating them into clear recommendations

Essential Job Duties

Client Communication & Relationship Management

• Hold monthly check-ins with each assigned client and remain available via phone, email, or video as needed.
• Support clients in fully utilizing our programs by answering questions, addressing challenges, and tracking progress toward their goals.

Client Onboarding & Program Adoption

• Assist in the onboarding of new clients thoroughly—ensure training, content implementation, and full program and product adoption to fulfill the obligations specified within the client services agreement.

Issue Resolution & Platform Oversight

• Address client inquiries quickly, troubleshoot issues with team members, and ensure all matters are resolved within SLA timeframes.
• Regularly monitor and troubleshoot client dashboards (social, reviews, etc.) to ensure functionality and escalate issues when necessary.

Website Management

• Review client websites weekly to identify and escalate potential issues.
• Perform basic content updates, including adding, editing, and removing copy, as well as simple HTML changes (e.g., formatting, links, media embeds).

Performance Reporting & Strategic Guidance

• Provide monthly reports summarizing marketing and advertising performance, along with education and recommendations for improvement.
• Identify opportunities to highlight client success, gather testimonials, and develop case studies that demonstrate platform impact.

Social Media & Reputation Support (specific clients where applicable)

• Collaborate with clients to understand their needs for managed social content and review responses.
• Deliver monthly social media calendars using pre-made and custom templates.
• Monitor, engage with, and escalate reviews and social activity.

Growth & Expansion Support

• Spot opportunities for clients to benefit from additional GeniusVets products or services.
• Use performance metrics to spark excitement, build trust, and guide upsell conversations.

Picture This!

You join our team in a full-time, 100% remote position and report to a Client Success Manager and are supported by a team of other Success Coaches. You manage ~30 client accounts, which includes meeting with each client at least once a month.

Other important details:

• This role routinely uses standard office equipment such as computers and phones.
• Candidates must have internet access with enough speed to perform essential duties.
• 70-80% of your time will be spent with clients
• 20-30% of your time will be spent on other duties that include (but are not limited to) monitoring and replying to emails, updating internal systems, and continued education/training
• Optional travel to industry events

Note: This is a remote position that requires working with clients in various time zones.

Not Required (But Helpful)

• Experience in the veterinary industry
• Basic understanding of SEO (search engine optimization)
• Other types of marketing experience is a plus
• Basic website editing such as adding, editing and removing content and basic HTML (Drupal)
• Remote work experience

Our Tech Stack

• Drupal (client website platform)
• Asana (project management system)
• Slack (internal communication)
• Zoom (internal and external meetings)
• Google Drive (documentation, calendar, email)
• FreshDesk (knowledge base and support ticketing system)
• Proprietary social media management, reviews management, directory optimization, and analytics platforms

Perks & Pay

This salaried position starts at $55,000-65,000/yr with opportunities for incentives and profit-sharing bonuses.

• Excellent Medical, Dental, and Vision Insurance w/ generous employer contribution
• Voluntary STD, LTD, and Supplemental Life Insurance
• 401K
• Paid holidays, sick/wellness leave, and 10 days of vacation during the first year + more time accrued with tenure
• Technology allowance to cover a computer and other tools necessary to do your best work
• We are a remote workforce, which means you can work from anywhere and set your own hours (with overlap to facilitate coordination with the team, prospects, and clients)
• You will be joining a FUN, high EQ, people-first culture, where you will work alongside some of the best people in the industry and have ample opportunity for mentorship and skills development
• Impactful work that helps small business owners, pet owners, and pets

The proof is in the... ratings!

We know choosing a new role is a big decision—and we want it to be the right one for you, too. Feel free to explore our Glassdoor reviews and4.9 star ratingto get a feel for our culture.

Simply put, we’re a mission-driven team that is passionate about helping veterinary practices thrive. As a Client Success Coach, you’ll play a key role in shaping our clients’ results—and our company’s future.If you're excited by meaningful work, collaborative problem-solving, and being part of a growing team, we’d really love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Veterinary Services

Referrals increase your chances of interviewing at GeniusVets by 2x

Get notified about new Success Coach jobs in Jacksonville, FL.

Fundraising Manager, Walk to End Alzheimer's

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.