Client Success Coach

eMoney Advisor; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus program

Retirement contributions

Health insurance

Sick leave

Parental leave

Paid time off

Job summary

eMoney Advisor seeks a Client Success Coach to enhance user product knowledge and drive adoption of the eMoney platform. This role emphasizes adult learning principles and a consultative approach to onboarding for advisors, ensuring seamless integration into their workflows.

The position requires strong communication, organizational skills, and familiarity with the eMoney platform. Travel is modest, up to 5%.

Qualifications

• Bachelor's degree in Computer Science, Education, Information Technology, or equivalent work experience.
• 2+ years of experience in software training or software consultancy in the FinTech Industry with focus on adult learning principles.
• Working knowledge in learning management systems and e-learning tools.

Responsibilities

• Deliver consultative coaching to guide users through a customized onboarding program.
• Execute onboarding program, monitor progress and advisor satisfaction, adjust topics as needed.
• Maintain knowledge of key features of new clients launched on the platform.
• Proactively encourage users to complete coaching to support business growth.
• Reach out to re-engage users in the learning program to increase system usage.

Skills

Adult learning

Coaching

Communication

FinTech knowledge

Salesforce

Education

Bachelor's degree in CS/Ed/IT

Tools

Learning Management Systems

e-learning tools

Salesforce

Job description

The Client Success Coach is responsible for enhancing user product knowledge and increasing adoption of the eMoney platform. The Client Success Coach is passionate about adult learning and is comfortable and confident using a wide array of strategies, tools, and delivery modalities to achieve learning goals. The learning experience provided supports both new and tenured users.

The Client Success Coach develops and executes scalable learning initiatives by providing a consultative onboarding approach to ensure advisors receive training to effectively implement the eMoney platform into their current workflow.

This position requires an understanding of the eMoney platform with exceptional communication and organizational skills.

Job Responsibilities

• A subject matter expert in the eMoney platform who delivers consultative coaching to guide users through a customized onboarding program
• Execute agreed-upon onboarding program, monitor progress and advisor satisfaction throughout and adjust the coaching topics as needed for the planning platform
• Maintain knowledge of key features of new clients launched on the eMoney platform
• Proactively encourage users to complete their coaching program to support their business growth
• Proactively reach out to users to re-engage them in the learning program, aiming to increase their system usage
• Actively communicate with users, ensuring they stay on track with the current learning program and further develop their product knowledge through additional programs
• Participate in targeted engagement initiatives with the goal of improving retention through increased product adoption
• Proactively identify and communicate with leadership on usability, procedural, and/or technical issues that impact the efficiency of the Coaching team
• Participate in necessary onboarding program for large, enterprise firms
• Assist with maintaining department documentation as needed
• Other duties as assigned

Requirements

• Bachelor's degree in Computer Science, Education, Information Technology, or equivalent work experience
• 2+ years of experience in software training or software consultancy in the FinTech Industry with a focus on adult learning principles
• Working knowledge in learning management systems and e-learning tools
• Working knowledge of financial advisory services preferred
• Working knowledge of financial terms and concepts
• 0-5% travel

Skills

• Highly motivated, self-starter that can work proactively with minimal supervision
• Working knowledge of financial advisory services
• Strong verbal and written communication skills and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Ability to speak clearly, concisely, and effectively; as well as listen and understand information and ideas as presented verbally
• Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Creative approach to delivering coaching solutions
• Detail oriented, strong attention to detail, highly organized, ability to multi-task in a fast-paced environment
• Ability to respond quickly to changing needs and adapt as necessary to meet new challenges
• Strong ability to interact with all levels of the organization (technical, non-technical, team members, management)
• Strong competence surrounding the financial instruments, planning techniques, and the financial industry as a whole
• Strong ability to comprehend and communicate technical, industry, and product-specific concepts
• Maintains command of new enhancements to the system and key features of new partners launched on the eMoney platform
• Proficient with Microsoft Office applications including PowerPoint, Excel, and Word
• Proficient with Salesforce

The salary range for this position is $65,000 - $85,000; commensurate salary to be determined based on skills, professional background and expertise.

• annual bonus program
• retirement contributions
• health insurance
• sick leave
• parental leave
• paid time off

At eMoney, we're powering what's possible in financial planning. Our mission is to help people talk about money and make more informed financial decisions. Through our comprehensive financial planning solutions, we help advisors bring clarity to complex decisions and deliver more personalized guidance.

Today, eMoney supports more than 138,000 financial professionals who guide the financial lives of over 7 million end clients. That reach gives every member of our team the opportunity to contribute to work that makes a meaningful, lasting impact.

We're equally committed to powering what's possible for our people. We foster an inclusive, people-first culture where diverse perspectives are valued, innovation is encouraged, and employees are