Client Success Champion

Zach Bay - State Farm; Redding (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Disability insurance

Weekday schedule with consistent hours

Hands-on training and opportunities to

grow

Job summary

Zach Bay - State Farm in Redding, California seeks a warm Client Success Champion to help local families with everyday needs, payments, and claims guidance. This role emphasizes service mindset and proactive problem solving.

You will greet customers warmly, answer calls, process payments, and schedule insurance conversations while learning what matters most to families and building trust. No insurance experience is required—training is provided.

Qualifications

• Customer-focused service with warm, proactive communication.
• Ability to manage payments and assist with claims.
• Detail-oriented and organized.

Responsibilities

• Welcome customers with warmth, patience, and positive energy
• Answer inbound phone calls and respond to everyday service questions
• Process payments accurately and responsibly
• Help customers begin the claims process
• Schedule appointments for insurance and financial conversations
• Learn about customers, their families, and what matters most to them
• Identify needs and connect customers with the right member of our team
• Follow through on open items without needing to be chased
• Keep customer information and office records accurate and organized
• Look for opportunities to make someone’s day a little easier

Job description

Zach Bay - State Farm in Redding, California seeks a warm Client Success Champion to help local families with everyday needs, payments, and claims guidance. This role emphasizes service mindset and proactive problem solving.

You will greet customers warmly, answer calls, process payments, and schedule insurance conversations while learning what matters most to families and building trust. No insurance experience is required—training is provided.